Hard reset or not??Support


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  1. kentpavelka

    kentpavelka Active Member This Topic's Starter

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    Sprint is suggesting a hard reset of my HTC EVO because of a problem I'm having. Can't download pictures that are sent to me via text. Texts themselves come through okay...but the photos do not.

    Anyway, this particular problem isn't the bottom line issue. It's about the bigger question of whether to start all over or just live with given problems as they come up. The longer I have this device (any Android device I'm guessing), the more inevitable it seems that I'll have to do it sometime. Perhaps multiple times. One gets exhausted researching fix after fix after fix after fix.

    It seems to me that it will take me a long, long time to get my device back to the way I want it; if I wipe it. Got it June 4th and it seems like I've constantly been tweaking; adding apps, configuring, and such.

    On the other hand, maybe I'm overestimating what it'll take to get things put back together?

    What are others' experiences with the reality of a hard reset? Is it as big a nightmare as I fear/suspect?
     

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  2. CuBz

    CuBz Well-Known Member

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    I suggest you backup all your settings, messages, phonebook, images, videos, music, etc to your SD card then download and install an application backup app such as ASTRO (FREE) or MyBackup Pro (Not free, but does have a 30 day free trial) then backup your apps to your SD card.

    Then do the Factory Reset.

    Once the reset has finished, restore everything, then install your application backup app, and restore your apps....and hey presto :)

    This is what I had to do yesterday, completed it with no problems (apart from the fact I forgot to backup my phonebook, so make sure you double check before you reset :))

    Hope I helped
     
  3. kentpavelka

    kentpavelka Active Member This Topic's Starter

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    Thanks, CuBz! Please help with some basics inferred in your suggestions:

    1. Just exactly how do you go about backing up all that to the SD card? How do you do that?
    2. Not following the Astro part. (I actually have Astro on my device...but don't understand how it works.)

    What all is backed up to SD card vs. What all is backed up to
    Astro? Also, if I have things backed up to Astro and then wipe the device, isn't everything I put in Astro also gone? How does that work?

    Sorry to be so "thick"...but if I understood the above (and was confident about what I was doing) I guess I would proceed without so much trepidation.

    Hope you are willing to provide a little more detail in terms of step-by-step instruction. (If you are...you'll be assisting a lot of people down the line who can refer to this string!)

    Thanks in advance..

    k.p.
     
  4. andygu3

    andygu3 Well-Known Member

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    Solve your text picture issue, wipe data and cache in your text messaging application in manage applications, then reboot your phone
     
  5. clutch_08

    clutch_08 Member

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    opps wrong post
     
  6. kentpavelka

    kentpavelka Active Member This Topic's Starter

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    Clearing data & cache doesn't work. "Message not downloaded. Generic network failure".
     
  7. CuBz

    CuBz Well-Known Member

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    Does your device have a 'Backup and Restore' option in the menu?

    I am asking you this because I have the Xperia X10 so I am unsure if 'Backup and Restore' is already with android software, or SE put it on there.

    Please let me know and I will then tell you what you need to do whether you have it or not :)
     

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