My daughter's Eris is experiencing a new problem. The microphone does not work for outgoing calls. She can hear the other person, but they cannot hear her. Rebooting did not fix the problem. My husband tried the factory reset last night and that did not fix it either. Looks like a new Eris for her? Has anyone else had similar problems with the Eris? My husband wanted to ground her for "breaking" her phone, but I don't think she did anything to it.