The signal just sucks in my area so I don't want to use it anymore. I took my payment info off the site back in August or September, so I'm not being charged, but they are sending me several emails every month (in fact, several a day sometimes) about my charge being due. I emailed and can only deactivate over the phone, but when I call there's no option for deactivation and none of the options I pick lead to that or to a human. After about 45 minutes I gave up. Anyone else ever manage to deactivate with them? Any advice?