Has anyone been able to successfully deactivate a phone with VM?

Discussion in 'Virgin Mobile' started by gale65, Dec 13, 2012.

  1. gale65

    gale65 Well-Known Member
    68

    Jul 1, 2012
    511
    49
    68
    Female
    indiana
    The signal just sucks in my area so I don't want to use it anymore. I took my payment info off the site back in August or September, so I'm not being charged, but they are sending me several emails every month (in fact, several a day sometimes) about my charge being due. I emailed and can only deactivate over the phone, but when I call there's no option for deactivation and none of the options I pick lead to that or to a human. After about 45 minutes I gave up. Anyone else ever manage to deactivate with them? Any advice?
     

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  2. MacFett

    MacFett Well-Known Member
    223

    Mar 28, 2011
    3,236
    740
    223
    Male
    Worshipping Cthulhu
    Sietch Tabr
    When I switched to AT&T a while back I just stopped paying. Never heard from them again until they sent me a free month to come back to them, which I foolishly did.
     
  3. mogelijk

    mogelijk Well-Known Member
    213

    Jun 8, 2012
    1,905
    647
    213
    The easiest way to close your account is to transfer your number to a new phone, since they use your phone number as your account number.
     
  4. OverByter

    OverByter Resident Slide Rule Guru
    213

    Dec 12, 2010
    4,000
    921
    213
    Male
    Disabled
    CT, USA
    Yeah when you're a customer they don't want to know you but when I canceled my second phone they sent me a code for $15 and when I didn't respond to that a week later they sent me one for a free month. :rolleyes:
     
  5. amk2795

    amk2795 Well-Known Member
    58

    Nov 11, 2011
    190
    14
    58
    Female
    Cashier at Portillo's
    Where I live
    I sold my phone on ebay and the person who bought it couldn't activate it because the old account was still on it. Once I jumped through 1000000000 hoops to speak to a real person, I told them the situation and they deactivated the account in minutes.
    You could always tell them you sold it to someone who can't activate it until the current account is deactivated.
     
  6. aurora40

    aurora40 Well-Known Member
    53

    May 20, 2012
    376
    62
    53
    Virginia
    I believe you can change the email address associated with the account pretty easily. I don't recall them sending any kind of verification link to the new address. So that would stop the emails if you change it to some bogus address.

    Otherwise I think they release your number after 90 days of non-payment, if you can wait it out.
     
  7. gale65

    gale65 Well-Known Member
    68

    Jul 1, 2012
    511
    49
    68
    Female
    indiana
    It's been longer than 90 days already. My last payment was in August. I finally posted on their facebook page and after I sent them some info, they deactivated it. I'm still getting other VM emails though, so I need to unsubscribe from them.
     

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