It's actually PCD. I caught it after I posted. www.pcdphones.com Does anyone know what their turnaround times are like? Good experience? Bad experience? I called Verizon who sent me to HTC who sent me to PDC for my rebooting/bootloop issue. Verizon can't just swap my handset because I'm under a payment arrangement with them. (Please, no "pay your bill" comments. My husband lost his job and we're playing catch up.) The whole process just seems weird to me. They told me to send my phone with a note. They didn't take any information from me at all to be expecting my phone.