Question..... And yes, I know it's Verizon, but we might as well ask... When I started working T-Mobile TS it was just after the HP IPAQ mess where the software issues with WM software - it being so new and not really tested that the phone hardware eventually died out based on the number of crashes and restarts required throughout the day. After about 3 or 4 months T-Mobile started to offer customers who owned the IPAQ and experienced the issues a replacement/upgrade at either a heavy discount or completely free depending on how often the customer account referenced them calling to get help or report an issue. This offer was to (1) get the phone out of people's hands and into the rubbish bin, (2) reduce the number of TS calls daily, (3) end the regular hassle of dealing with MS and HP on patches and fixes, and (4) to improve customer care. Note the customer is last there as the others were costing them more money than the customer's they lost based on the problems probably thanks to their early term fee. I bought the ERIS basically for 2 reasons - (1) IMHO HTC kicks Moto's and Apple's butts on phones, (2) I want ANDROID. I had a MyTouch with T-Mobile just before coming to Verizon and was looking into upgrading to HTC's new phone over there instead of changing carriers. I checked out the Hero and Samsung's Android phone with Sprint. I was a dedicated and loyal Blackberry user for 5+ years defending and promoting their devices, working on software development within TMO, and went through direct RIM training on BES, BIS, their handheld sw, and thier hw configurations. SO - does anyone know or has heard anything about Verizon offering us a way to move to the Incredible?