General Has/Will Verizon Offered Anything To Their Customers?

Discussion in 'Android Devices' started by pharaohmd, Jun 2, 2010.

  1. pharaohmd

    pharaohmd Member
    6

    Mar 27, 2010
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    Question.....
    And yes, I know it's Verizon, but we might as well ask...
    When I started working T-Mobile TS it was just after the HP IPAQ mess where the software issues with WM software - it being so new and not really tested that the phone hardware eventually died out based on the number of crashes and restarts required throughout the day.
    After about 3 or 4 months T-Mobile started to offer customers who owned the IPAQ and experienced the issues a replacement/upgrade at either a heavy discount or completely free depending on how often the customer account referenced them calling to get help or report an issue. This offer was to (1) get the phone out of people's hands and into the rubbish bin, (2) reduce the number of TS calls daily, (3) end the regular hassle of dealing with MS and HP on patches and fixes, and (4) to improve customer care. Note the customer is last there as the others were costing them more money than the customer's they lost based on the problems probably thanks to their early term fee.
    I bought the ERIS basically for 2 reasons - (1) IMHO HTC kicks Moto's and Apple's butts on phones, (2) I want ANDROID. I had a MyTouch with T-Mobile just before coming to Verizon and was looking into upgrading to HTC's new phone over there instead of changing carriers. I checked out the Hero and Samsung's Android phone with Sprint. I was a dedicated and loyal Blackberry user for 5+ years defending and promoting their devices, working on software development within TMO, and went through direct RIM training on BES, BIS, their handheld sw, and thier hw configurations.
    SO - does anyone know or has heard anything about Verizon offering us a way to move to the Incredible?
     

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  2. bweave

    bweave Well-Known Member
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    Jan 7, 2010
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    I am on my 3rd Eris since the OTA (reboot randomly - silent bug). VZW told me that they will offer other phone options after I have replaced the phone 3 times. I would have the option to switch to another phone at a discounted rate, assuming I upgraded rather than dumped the smartphone route altogether...
     
  3. alprazolam

    alprazolam Well-Known Member
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    Dec 31, 2009
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    Well, the problem is that the phone works for most people. These forums are a dump for people with problems, but the people you don't see posting, are doing so because they have nothing to complain about. Now, don't take this as a slam, because problems with 2.1 are very legitimate. Verizon's answer will be to release a maintenance upgrade soon. The phone was very stable on 1.5 and is stable for most people on 2.1. However, there are documented issues, and I'm sure that they will be fixed soon.
     
  4. lessit

    lessit Well-Known Member
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    Jan 12, 2010
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    You gave a history of your experiences with other phones and carriers but didn't make any argument for Verizon upgrading your Eris. Do you just want an Incredible?
     
  5. Eris1981

    Eris1981 Well-Known Member
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    Apr 23, 2010
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    If Verizon did nothing for those of us that had a Storm 9550 then you can bet your ass they will do nothing for those of us with an Eris. My Storm that I had makes my new Eris look like god.
     
  6. majorpay

    majorpay Well-Known Member
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    Apr 24, 2010
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    I don't know about phone replacement, but I spoke to a rep over there about them never receiving my rebate I sent out when I bought the phone (figured I should mention it since I was troubleshooting the silent issue). She credited my account $100, which paid my bill, and they are sending me a replacement.

    If this continues to happen, I will switch to the moto droid, but knock on wood, it *should* be better. There is something about the date stamp on the phone you may want to look into. You may also want to look at the software you are running... I don't want to start rumors, but since I stopped using Launcher Pro, I haven't had a silent issue since. (but then again, my phone isn't high traffic)
     
  7. alprazolam

    alprazolam Well-Known Member
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    Dec 31, 2009
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    You aren't starting rumors. That's not the cause of the silent bug.
     
  8. majorpay

    majorpay Well-Known Member
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    Apr 24, 2010
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    Well, I'm guessing the reason the silent bug hasn't been prevalent since the change is due to the 1-2 phone calls I get per day (and I'm not much for chatting on the phone), so opportunity and luck are probably on my side.
     
  9. Dannysc213

    Dannysc213 Active Member
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    Feb 16, 2010
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    I'm fixing to get me 5th Eris on all of them the speaker on the outside blew. I asked the tech rep about other phone options and he said he could only give me the MOTO Droid or the devour as a replacement phone so I just got the Eris back. No incredibles. But he did knock off 8 dollars a month for 6 months. Whatever. If we wait untill our contract ends they'll be a better phone than the incredible out! Just my 2cents
     
  10. majorpay

    majorpay Well-Known Member
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    Apr 24, 2010
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    Umm.... 5 phones and the speakers are blowing? What in the heck are you doing to these phones? :eek:
     
  11. Zerethusta

    Zerethusta Well-Known Member
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    Jan 18, 2010
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    Bellingham, WA
    Do tell. I'm curious now as to just how much they can handle...
     
  12. wamsille

    wamsille Well-Known Member
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    Apr 21, 2010
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    In the past I've been told that three warranty replacements = lemon phone. After that, you are presented options to upgrade the device. My experience with this was with the Samsung SCH-u540. I had three devices before VZW offered me 1-year pricing on an LG flip.

    My wife had similar problems with her Blackberry Storm. Unfortunately, it was then we were told that the warranty exchanges had to be in succession, approximately three within a three month period. My wife went through 7 devices before finally getting a new phone because the warranty exchanges we had processed were not within 3 months of each other. In the end, a store manager at a corporate store made the override to offer my wife a Blackberry Storm 2 at no additional charge.

    Your mileage will vary.
     
  13. quddus702

    quddus702 Member
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    May 10, 2010
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    I don't see them replacing all the eris customers with new phones. They will do them like they did bb users. The ones who complain the most some may get upgrades and others will be SOL. Then they will come out with a 2.0 model.
     
  14. Dannysc213

    Dannysc213 Active Member
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    Feb 16, 2010
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    I think its my job blowing the speaker. I have found metal shavings stuck to the screen at the speaker prior to every blown speaker. It's alright though now I can root if I can figure it out. its just a little confusing!
     
  15. hrbib21

    hrbib21 Well-Known Member
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    Nov 24, 2009
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    Pro Desk Driver
    Myrtle Beach SC
    So you're saying you blamed your phone for something your job caused.

    OK.
     
  16. xx_bishop_xx

    xx_bishop_xx Well-Known Member
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    Dec 18, 2009
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    I got a bill !!
     
  17. Resun

    Resun Active Member
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    Apr 1, 2010
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    Honestly, I'm happy with mine. Don't have any bugs, there was a period of about three days my battery was dying in about 8 hours, but bow it's back to about 18+. Only problem I installed the leak lol.

    Sent from my Eris using Tapatalk
     
  18. Dannysc213

    Dannysc213 Active Member
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    Feb 16, 2010
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    No. What I'm saying is the metal shavings are the only constant in all of the speakers blowing. Ok Not very hard to understand.
     

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