Support haven't seen this one before .... but my USB keeps falling out...

Discussion in 'Android Devices' started by wordgirl, Jul 18, 2010.

  1. wordgirl

    wordgirl Active Member
    16

    Jul 16, 2010
    34
    4
    16
    The data cord will NOT stay in. Picking up the phone dislodges it. Moving the phone a little dislodges it. Looking at the phone too hard dislodges it.


    Is anyone else having this problem, or is it possible I have a bum phone? If it's the latter I need to act pretty quickly; they were heading in the direction of selling out this morning at the only corporate store in town.

    On the happy side, I am totally diggin' Swype.
     

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  2. billoc

    billoc New Member
    25

    May 19, 2010
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    0
    25
    Chicago Area
    Yes! If I look at the USB connection wrong it disconnects.
     
  3. sdelliott31

    sdelliott31 Active Member
    16

    Jul 18, 2010
    37
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    16
    Computer Repair
    Bradley, Illinois
    Hi all, just picked up my Captivate today as well (Obviously) and its Captivating so far. However yes, the USB does not seat well in the phone, pops out even if you slightly move it. Kind of Frustrating
     
  4. tlo07

    tlo07 Well-Known Member
    16

    Jul 15, 2010
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    16
    Make sure your little door is all the way open. The first time I plugged mine in it fell out right away but then I figured out the sliding door had not been open all the way and prevented it from going in all the way. Once I figured that out, it sits in there really snug now.
     
    joe.otero and wordgirl like this.
  5. wordgirl

    wordgirl Active Member
    16

    Jul 16, 2010
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    Glad to hear I'm not the only one. Well, not glad, of course, but you know what I mean.

    If the car charger is the same way it just. won't. work. Why didn't any of those dozens of glowing reviews mention this issue?

    edit: well, tlo07, don't I feel silly now. I thought it was all the way open but apparently not. Problem fixed :) Thank you!
     
  6. Ostate24

    Ostate24 Member
    15

    Jul 18, 2010
    17
    0
    15
    Head Frozen
    Toledo
    You gotta push it in u hear it snap in when u get it! I had the same thing going on!
     
  7. Blackforge

    Blackforge Well-Known Member
    16

    Nov 10, 2009
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    Senior Systems Engineer
    This was mentioned by someone who was able to obtain there's early. Make sure you have the USB door open all the way. You'll feel/hear a click. Same goes for closing it. Mine is fine as long as I make sure the door is open.
     
  8. mnicb

    mnicb Member
    16

    Jul 16, 2010
    15
    1
    16
    NC
    Same here but its was the door
     
  9. barbj

    barbj Member
    35

    Oct 17, 2010
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    puerto vallarta

    just got mine too..started cursing...my door was not open either ..thank good ness for google
     
  10. BigCiX

    BigCiX Well-Known Member
    173

    Jul 30, 2010
    3,591
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    California
    mine pretty much comes out easy too.
     
  11. JeanLucPicard47

    36

    Oct 2, 2010
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    Open the Door all the way.
    Then you can swing it like a pendulum.
    Also, when you put the 3.5mm headset jack you have to push it all the way down.
    Then you can swing it like a pendulum.
     
  12. BigCiX

    BigCiX Well-Known Member
    173

    Jul 30, 2010
    3,591
    363
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    California
    Doesn't work for my phone. No matter how far I push it
     
  13. Jack45

    Jack45 Well-Known Member
    143

    Jul 13, 2010
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    Then you're not experiencing the pure joy derived from swinging it like a pendulum. :)
     
  14. jmorris

    jmorris New Member
    5

    Oct 27, 2010
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    thank you TLO. After I read your reply on the USB problem, I pushed the door further until the door itself actually "clicked". Then I put the USB back in and it indeed fits quite snugly, which means it was trying to "seat" against the door itself. I thought the door was as far as it would go.
     
  15. sremick

    sremick Well-Known Member
    163

    Jun 18, 2010
    2,521
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    163
    IT Admin
    USA
    The Captivate FAQ covers this:

    USB cable won't stay securely in the Captivate - CapFAQ

    Always worth checking there first.
     

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