First off i LOVE this dam phone but i have a similar problem....... i bought head phones (( gold tips )) and a 3.5 male to male stereo audio cable (( non gold tips )) to play my muisc player on a big stereo........ So heres the problem>>>>> when i first plugged it in my music would glitch , a head set icon came up not the head phone........ then the pic of the album cover would flip 6 times then jump the play list all the way to the end but the playlist wasnt ON random .......that sh*t broke my heart !!! Y my EVO ???........ anyway i called sprint and there advanced tect lol basiclly told me 2 take the batt out wait 3 min then put it back, so then i hooked it back up and it worked 4 a few minutes then started jumpin again ........... so sick to my stomach i just started pluggin it in and out (( slowly )) until the head phone icon came up and it would play PERFECT>>>>> oh and my gold tip head phone work great from the start ........ i also ordered a gold tip 3.5 male to male audio cable it should work perfect try it !!!!!