Here is what was wrong. I would plug in my aux cable and it just didn't seem to click. It didn't sit in there right. And it wouldn't connect to my radio. Nor would it connect to headphones. I use my phone as an MP3 and a hands free device also through my radio. I also have speaker issues. Rattling when on high volume. So, I called VW and they are sending me out a phone. I looked into the hole with a flashlight and saw something that didn't look right in there. I straightened out a thin paper clip and swiped at it. Out flies a lint ball. My headphone jack now works as intended. My new(used) phone is on the way and will be here today. I am still going to take the replacement due to the speakers on my old one rattling. I just wanted to post this find so that anyone who is having the same issue can resolve it themselves if they do not wish to exchange phones. If mine worked properly I would send back the replacement.