Headphone jack whine?Support


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  1. Citizen Coyote

    Citizen Coyote Well-Known Member

    I finally got around to loading up a ton of songs on my Photon and started using it as a music player, but I noticed that the headphone jack seems to have a significant high-pitched whine one you start playing a song. I use a pair of Sennheiser earbuds that have never given me problems anywhere else. The whine is present using both Google Music and the Photon's built-in player. Anyone else experienced this?

    :confused:

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  2. drexappeal

    drexappeal Well-Known Member

    Yup. I've noticed that, even not using the headset jack, but using the cardock.

    The only app that seems to be able to eliminate that is PowerAmp (which is still my favorite music player on the market), as far as I know. The reason it eliminates the whine is because there's an equalizer that you can adjust the levels accordingly, so that the sound on the player doesn't overpower the sound output.

    I don't know how to adjust it for Google Music though.
    Citizen Coyote likes this.
  3. Citizen Coyote

    Citizen Coyote Well-Known Member

    I'll check out PowerAmp, thanks for the tip! :)
  4. xxD44xx

    xxD44xx Active Member

    I returned my first Photon due to background whining and significant static, sound even cutting out. The replacement phone has the background whine, as well. Any one found any solutions? All music players on my phone have the whine.
  5. busted bones

    busted bones Well-Known Member

    This issue is present on other Motorola phones as well such as the bionic. To me it seems like somehow the phones are putting to much of an electrical charge through the head phone jack. This is just a guess though, and I don't have a way to test that.
  6. Citizen Coyote

    Citizen Coyote Well-Known Member

    Yeah, I haven't found a real solution myself. Just something else to check when buying a phone I suppose.
  7. busted bones

    busted bones Well-Known Member

    Ive done a lot of work in stage production and usually something like that meant the speakers were getting too much power and diagnosing meant tearing it apart and checking which resistors were fried.
  8. drexappeal

    drexappeal Well-Known Member

    Have you guys tried using PowerAmp's equalizer to turn down the levels, so that the headphones aren't being over powered?
  9. busted bones

    busted bones Well-Known Member

    I've used WinAmps and it worked but at the same time I listen to a lot of EDM so it mutes some of the music.
  10. Andurrr

    Andurrr New Member

    I registered just to let you guys know my solution. I was having the same high pitched sound, no matter what song or application I was using. I was exploring my sound menu, only to come across "Audio effects". I opened it, and it said I had an equalizer activated. Deactivating it solved the problem.
    In short, if you're having a hissing noise through your headphones, check to see if an equalizer is activated.
    Citizen Coyote, drexappeal and KOLIO like this.
  11. Citizen Coyote

    Citizen Coyote Well-Known Member

    I had never noticed that setting. Sadly mine was already off, so that's not the cause on my phone. I've just learned to live with it, since I mainly listen to music only in the car (where it's not as noticeable) or while running (when I'm not paying that much attention). I'll play with it though, maybe my situation will be the reverse!
  12. drexappeal

    drexappeal Well-Known Member

    My only solution still has been to use PowerAmp, make sure the media volume was up to the highest level, and use the equalizer on Poweramp to adjust the main volume output even higher. That made the whine from the adaptor go away enough to where I didn't hear it at all.

    I tried de-activating the equalizer on the phone, as Andurr did, but that didn't change anything.
  13. peter6412

    peter6412 New Member

    I wonder why like car companies phone companies don't have recalls. I have contract with sprint for 2 years, no warranty after 90 days, I am on my own for 21 months while motorola had my money for phone and sprint don't care as long as they are protected with my contract. May be GOVERNMENT, cell phone company and phone manufacturer are in together for this deal. Just check how many MOTO PHOTON 4g users have same issue.
  14. JustaBlazzin

    JustaBlazzin New Member

    Definitely there is a problem with the Photon Headphone Jack. They are just a common defective part of the photon. Just like the screen on the RAZR HD is defective. But we the public are not heard and denied justice. Just like the first half of the existence of the xbox 360. Do you know how many white hairs were due to the xbox 360. Do you know how many people have bought more that 2 consoles, Ive bought 3. LMAO. Anyways Ya I did have the photon for a year and the headphone jack constantly mistook signals as signals to call people and initiate the voice commands. Completely unacceptable. But as a whole the photon was a magnificent phone.Very satisfied. But as for my buddies in Grand Rapids who lost 4g just because Sprint switched to LTE. That is horse puckey. 100 percent. **** Sprint and the Japanese company that turned them out. They'll lie to you too all day. Put my account on collections 2 days after they said they accepted my payment plan of 50 dollars a month to pay off over 300 dollars. I know. I sound bitter but FML and F the world.

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