Support Hello Everyone, and a slight screen problem?

Discussion in 'Android Devices' started by Aloha5o, Sep 11, 2010.

  1. Aloha5o

    Aloha5o New Member
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    Sep 11, 2010
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    Regional airline pilot
    Hawaii & Georgia
    Hello everyone, looking forward to cruising the forms and learning more about my new phone. This is my first ever smart phone, decided to go with the Droid-X since I already have Verizon. Don't know how I got by without one before. I work as a regional airline pilot, based it ATL but live in Hawaii.

    It's only been a week and already I have a screen problem, wondering if anybody has seen this before. A portion of my screen, just below the top pull down bar, is completely blank. It's a black square area, about 1/3 of my upper display. The area still responds to finger touch and slides, but nothing there to see, only black.

    I
     

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  2. Steven58

    Steven58 Reformed PH
    VIP Member
    3,833

    Feb 19, 2010
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    Male
    Welcome to Android Forums! :) Glad you signed up!

    I have the DX too. There have been some people who have experienced missing pixels in the DX. I thought I read a post somewhere that there is was an app that may address the issue. I will move your question to the Droid X support section, but it is my gut feeling that you're going to have to go back to VZW.

    Aloha!
     
  3. dave8311

    dave8311 Active Member
    18

    Aug 11, 2010
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    Can you long press and drag it to the trash can?
     
  4. kennychaffin

    kennychaffin Well-Known Member
    43

    Aug 28, 2010
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    Computer Engineer
    Aurora, CO
    Sounds broke to me.
     
  5. Aloha5o

    Aloha5o New Member
    25

    Sep 11, 2010
    3
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    25
    Regional airline pilot
    Hawaii & Georgia
    Thanks for the tips, the problem seems to be intermittent, while it was on going most of yesterday, the screen is working just fine right now. I'll post a screen shot next time, and also try the long hold and drag. I also tried refreshing the wallpaper, but this didn't change it. I was thinking it might be a wallpaper issue, since it did not show on the wake-up screen, only after sliding the unlock.
     
  6. Aloha5o

    Aloha5o New Member
    25

    Sep 11, 2010
    3
    0
    25
    Regional airline pilot
    Hawaii & Georgia
    Update - The problem reared it's ugly face again not 5 minutes after I made my last post. So I stopped by the Verizon store on the way home today, they also tried refreshing the wallpaper, but no joy. They concluded it was a software problem, and a total system reboot would fix it.

    Sure enough, it worked, however, it also reset the phone back to factory settings, so all my customization and apps were lost, frustrating! But a least its working again. They also said if it happens again, they would give me a new phone. S0 now I get to spend the next several days trying to remember which apps I had and re-pimping my home pages.
     
  7. kennychaffin

    kennychaffin Well-Known Member
    43

    Aug 28, 2010
    487
    49
    43
    Computer Engineer
    Aurora, CO
    Hmmm, certainly could be software....but....here's hoping for the best!
     

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