Ok, so I have a Samsung Admire, Carrier Metro Pcs. I have never done anything to the phone besides download apps, New launcher (apps). I've never rooted the phone, messed with the rom, none of that. My phone randomly will shut off and restart itself. I've factory reset it but it still does it. 1st my question is, Is there a difference between going to your settings and factory resetting and hard resetting? And Is there any program or app i can run to see if there's something wrong with the phone. Any help with this is much appreciated ! thank you in advanced !