Help Help- cant get yahoo account set up on EVO 3D - Fool's Errand

[DonB]

You can also try email Yahoo support and see if they respond to you with an answer, they are usually quick for responding, may not always be what you want to hear, LOL worth a shot before it goes back, also have you tried a different native app, like K9Mail ?? I would also try emailing HTC support see if they have any suggestions.

Still no joy. Pretty bummed. I have 6 days left in the 30 day Sprint return window. As much as I hate to, I am considering going back to the iPhone. This may seem small and insignificant to a lot of you but it is a deal breaker for me. On the phone with Sprint right now. They want me to try some other troubleshooting.

 

[marctronixx]

can you setup another test account on the web then set it up on the handset? this should verify if your primary yahoo account is setup properly. i have 3 of 'em and they are currently working solid.

 

[OhOneWS6]

Did a factory data reset. At this point all 4 accounts are working correctly. I did email Yahoo support. No response yet. I did try K-9 previously but it will not work with the 3rd party hosted exchange account I check. IIRC it does not have a new message counter on the icon either. The Gmail solution is not really a good fix because I also check these accounts on my laptop and need access to historical email and replies. Again this may seem like little things but I am trying to work more efficiently not less. These are things I could do without issue on my previous device. I just want to check all 4 accounts in one app and have that app notify me when new mail arrives.

I'm gonna let it idle for a day or two at this point. Hopefully the factory reset did it. You have all been helpful. Hopefully I can get this sorted out and become a contributing member of the forum in the future.

 

[EarlyMon]

I totally hear you and you'll get no argument from probably any of us, I think everyone in this thread feels the same way.

Email is totally important and the device has to meet your email strategy.

 

[DonB]

But also keep in mind, that Marctronix has 3 Yahoo accounts set up and they are working, so I agree with him, maybe set up another dummy Yahoo account to test and see, worth a shot, and I am sure Yahoo will contact you, they are simply a little slower than Gmail for responses, thus the reason why I went to Gmail vs Yahoo, but that is me. Hope you resolve your issue

Did a factory data reset. At this point all 4 accounts are working correctly. I did email Yahoo support. No response yet. I did try K-9 previously but it will not work with the 3rd party hosted exchange account I check. IIRC it does not have a new message counter on the icon either. The Gmail solution is not really a good fix because I also check these accounts on my laptop and need access to historical email and replies. Again this may seem like little things but I am trying to work more efficiently not less. These are things I could do without issue on my previous device. I just want to check all 4 accounts in one app and have that app notify me when new mail arrives.

I'm gonna let it idle for a day or two at this point. Hopefully the factory reset did it. You have all been helpful. Hopefully I can get this sorted out and become a contributing member of the forum in the future.

 

[OhOneWS6]

I thought I would update on my issue. After the factory data reset my email worked until correctly until this past Sunday. Then the same issue with fetching email started again. I gave it all day Sunday and Monday to start working again. I am sad to report that it never did. After a month of trying to make this work, My wife and I both returned our EVO 3Ds to sprint and ported our numbers back to AT&T. We were able to return to our old plan, activate our old iPhones and did not have to enter a new contract with AT&T. This will give me some time to re-evaluate. perhaps I will return to the forum at a later date with a different device.

Thanks for all the help you guys offered.

Matt

 

[EarlyMon]

Best luck, sorry it didn't work out - and you'll always be welcome here, iPhone or Android.

 

[Catpfish]

Is anyone having a problem where your emails are being downloaded but they are being downloaded as read? In other words, you never get any notification on new email because the phone marks it as read right away. I've looked for an issue in settings, but haven't found anything. I haven't changed any settings since I first got the phone and this wasn't happening then.

Thanks.

 

[marctronixx]

do not have this issue.

are you using the native app?

is this exchange?

rooting your device?

if you have more than one e-dress, does it happen to all of them?

 

[Catpfish]

Sorry, more info.

Native app with only one email account. It's an IMAP account tied to Outlook but even when Outlook is closed (so there is no chance of emails being read) the emails still come in to the phone as read.

Everything is stock on the phone.

 

[marctronixx]

maybe worth a shot to remove and re-add the email account. can you test another e-dress to see how that would work?

 

[Catpfish]

Okay, I deleted every account and only added my main email back. Still having the same issue. I guess I'll try and contact HTC and see if they have heard of anyone else having this issue...seems very strange to me.

Thanks for the replies.

 

[Catpfish]

Just an update in case anyone runs into this. I just got off of the phone with HTC and the issue appears to arise because the email account is a Yahoo account (account with ATT with swbell.net domain...all ATT accounts are now Yahoo powered) and Yahoo did some kind of update a couple of weeks ago that is messing things up on some phone. Tech support suggested the Yahoo Mail app, so I'm going to try that for a while and see how that works.

 

[OhOneWS6]

Thought I would update my situation. I ended up with an HTC Sensation 4G on T-Mobile. I was having the same issues with Yahoo mail initially. I decided to try Enhanced Email and all is golden. I have been using Enhanced email for about 3 weeks now with no issues. Even the unread message count works correctly on the icon. This is one feature K-9 is missing.

 

[allknowing]

My Evo 3d wouldn't connect after a yahoo password change and was giving me a "cannot connect to the server" error. From suggestions here, I found that this somehow affected my gmail account too so first, I went to settings to delete the cache on the gmail account and the data and cache on the mail App. Second, I connected to the internet and the phone went though some type of refresh prior to connecting. After that, I just selected mail, yahoo, and let the phone go through the default yahoo setup again and it worked fine.

 

[kazoober]

I want to set up my Yahoo mail to my Evo 3D phone using the mail widget on the home screen, NOT the Yahoo mail app. I can't seem to get it to set up. I tried following these instructions (posted on an android forum):

set up your Yahoo account via IMAP following the next steps:

- Go to mail icon
- Add account
- Enter email address in email address filed (name@yahoo.com)
- Enter password at password field
- Select MANUAL SETUP not next
- Select IMAP
* username= name@yahoo.com
* password = yourpassword
* IMAP server= imap.mail.yahoo.com
* port = 143
* security = none
* optional = blank
- Select NEXT

You will then be prompted to sign in do so.

Will then be taken to the SMPTP settings which only prompts (going form memory) you for address which is smtp.mobile.mail.yahoo.com. leave the port as is. Then select NEXT. Sign in. Name your account and that

 

[marctronixx]

i have 3 yahoo accts:

for IMAP server I use htc.imap.mail.yahoo.com, ssl, 993 for server port

htc.smtp.mail.yahoo.com, ssl, 465 for server port

 

[kazoober]

i have 3 yahoo accts:

for IMAP server I use htc.imap.mail.yahoo.com, ssl, 993 for server port

htc.smtp.mail.yahoo.com, ssl, 465 for server port

Tried that but after first part entered, I still get "can't connect to server"

 

[marctronixx]

well i have had those setup across the EVO 3D and now the 4Glte. i know 100% those settings work.

perhaps you have some issues specific to your handset. check your data connection, maybe do a battery pull. again i assure you those settings are working for me and I use 3 different yahoo accounts.

have you ever been able to get yahoo mail working on your setup?

are you rooted? are you sprint or some other carrier?

do you have other mail accounts you are using?

 

[kazoober]

I have not been able to get Yahoo to work on this phone so currently I am using the Yahoo mail app.

The phone is not rooted and I am with Virgin Mobile.

I have not added any other mail accounts. I use Yahoo exclusively.

 

[marctronixx]

Well, Virgin uses Sprints network, but something on Virgins end may be the culprit.

Let me ask why you are against using the Yahoo app? It is a very nice app.