HELP: connection to pcSupport


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  1. foxyem

    foxyem New Member This Topic's Starter

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    Hi ive had my x10mp for about 6 weeks now and i can not get it to connect to my PC. My phone will charge by the USB but dosnt not ask if i want to connect to pc or anything just the LEDD light shows on.

    I haven't been able to update my phone and im in desperate need of some help.
    Everytime i go online on my hone and try to update it says phone is now supported but its brand new.

    i have tryed turning it offf plugging in USB and holding back but nouthing
     

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  2. rosered

    rosered VIP Member VIP Member

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    Do you get a little usb symbol in the notification bar at the top of the screen? If you do, drag that down and tap on the notification and select mount and this will then let the PC view the SD card.

    Have you also tried running the update via Sony Ericsson Update Service rather than PC Companion. This sometimes makes a difference.
     
  3. foxyem

    foxyem New Member This Topic's Starter

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    no usb symble at all just the light. and can not download through sony ericsson as need usb connection.

    i have moved my number from 02 to 3 but that was when i brought the phone.
     
  4. rosered

    rosered VIP Member VIP Member

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    It sounds like you don't have the USB drivers installed. I am not techy I am afraid so hopefully someone else can give you some ideas on how to resolve it.

    My non tech head says turn the phone off and then connect it with the usb and see if when it starts up the PC recognises a new device and installs the drivers.

    The other thing to do is try on a different PC, beg/borrow from friend/family/neighbour and see if it can be recognised by that.
     
  5. foxyem

    foxyem New Member This Topic's Starter

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    thank you ill try on my dads laptop
     
  6. rosered

    rosered VIP Member VIP Member

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    Let us know how you get on!
     

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