Help me please someone!

[kirstyh89]

Please can someone help me, ive just downloaded the android 2.3 system update for my desire hd and i cant send txts to anyone at all, when i try to send the screen goes back to the home screen and my signal then goes down to nothing. Ive tried downloading 3rd party messagig apps (ive currently got Handcent but ive also tried go sms) and it does the same. Anyone got any ideas what else i can do or try?

 

[RisingMoon]

Hey Kirsty, sorry to hear that you're having this issue. Many people have also posted similar problems on the forum. Is it to a specific contact that you can't send the message or is it to everybody? Unfortunately, the steps you have taken, installing third party apps, are the only known fixes. If you're having little luck with them you could try contacting HTC, but whether they will be supportive is another question..

 

[kirstyh89]

Yeah its to everyone its driving me nuts. Do i just go onto htc homepage to contact them?
Ive also tried restarting the handset, taking battery and sim card out and still no luck

 

[El Presidente]

Settings -> Applications -> Manage Applications -> Messages (or whatever app you're using) -> Clear Data

Try that, it will clear all data associated with the messaging app. You'll probably lose all stored messages (sorry), but it might clear whatever the problem is.

As RisingMoon suggested, normally a 3rd Party app will resolve the issue, unfortunately in this case it hasn't. If the above doesn't work, we'll see what else we can try.

 

[kirstyh89]

Thanks i will try that now. Ive just emailed htc lets see if they can come up with anything too

 

[kirstyh89]

Still not worked, any more suggestions this is such a nightmare

 

[El Presidente]

Is your message centre number correct?

Open the messages app, hit Menu -> Settings -> Text Messages -> Service Centre, is there anything there? If not, find out what the number is from your carrier, see if that sorts.

We could also try a factory reset as a last resort.

Are you branded or unbranded?

 

[kirstyh89]

How do i know if its branded or not? It doesnt have an 02 logo on it if thats what it means, im not too amazing with phones.
If i reset the factory settings wikl that wipe my sim contacts or can i remove the sim first and reset?

 

[kirstyh89]

Oh and ive got a service number how do i know if its right or not

 

[murzz]

oh and ive got a service number how do i know if its right or not

+447802000332 monthly

+447802092035 pay & go

 

[El Presidente]

How do i know if its branded or not? It doesnt have an 02 logo on it if thats what it means, im not too amazing with phones.
If i reset the factory settings wikl that wipe my sim contacts or can i remove the sim first and reset?

As far as I'm aware, stuff on the SIM should be fine. The SD Card def remains untouched, but if you want to be safe, remove the SIM or put in another one before you do it.

 

[kirstyh89]

I've factory reset it and its working now thanks for your help. HTC replied too and said the same

 

[paulrh]

Be careful with you choice of Title. Either that or change your username

 

[RisingMoon]

What???

 

[murzz]

Be careful with you choice of Title. Either that or change your username

What???

Not getting it either

 

[RisingMoon]

No I must say that rather confused me. I don't think anybody's user name needs changing.