Support Help me please

Discussion in 'Android Devices' started by nyvia, May 6, 2012.

  1. nyvia

    nyvia New Member
    5

    May 6, 2012
    3
    0
    5
    Hi, this morning I was reading my emails. Suddenly my screen got green and then black. I heard my phone working when I press the screen but is black. What I can do?
     

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  2. ArmageddonX

    ArmageddonX Well-Known Member
    213

    May 12, 2011
    1,557
    844
    213
    Male
    Stay at home Dad
    Arizona, USA
    Hello and welcome to the Android Forums!

    Have you tried pulling the battery out, putting it back in, and recharging the device? I would suggest trying that =)

    ~ ArmyX
     
  3. nyvia

    nyvia New Member
    5

    May 6, 2012
    3
    0
    5
    Hi, I already try that.
     
  4. ArmageddonX

    ArmageddonX Well-Known Member
    213

    May 12, 2011
    1,557
    844
    213
    Male
    Stay at home Dad
    Arizona, USA
    I would suggest taking it into the carrier store and having them take a look at it. It sounds like the display on your device may have gone out.

    When you hit buttons on the phone (even though the screen is black) do you still feel the haptic feedback or hear sounds?

    ~ ArmyX
     
  5. nyvia

    nyvia New Member
    5

    May 6, 2012
    3
    0
    5
    Yes, I heard the sounds and feel the vibration when I touch a widget.
     
  6. ArmageddonX

    ArmageddonX Well-Known Member
    213

    May 12, 2011
    1,557
    844
    213
    Male
    Stay at home Dad
    Arizona, USA
    Unfortunately I believe your display has fatally malfunctioned. I would recommend taking it into the store and trying to see if they can repair the device or retrieve your data off it.

    Alternatively if you can backup your own data & have an insurance policy on the device you can use that.

    ~ ArmyX
     

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