Help! On Wifi but it's using my data plan


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  1. lasia221

    lasia221 New Member This Topic's Starter

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    I'm so confused and fed up right now. Yesterday I exchanged my less-than-a-week-old HTC Aria because we (nor AT&T) couldn't figure out why my phone was telling me that I was, without a doubt, connected to my home wifi but yet anything I did was charged to my (not unlimited!!) data plan. I was always triple checking to make sure that before I downloaded/sent anything big, the wifi symbol was up.

    they couldn't figure it out. so since the first Aria came damaged (touchscreen wouldn't work) i decided to go with the Samsung Captivate.

    Immediately upon setting up wifi when I got home I saw what the one tech support lady had mentioned - that the wifi symbol in the in the status bar should *replace* the 3G symbol (it hadn't before). Ok, all good...we could see my phone on our wifi, that it was logged on.

    This morning, I look at my data plan and to my shock....I see more activity!!!! I hadn't left my house. I hadn't ever gone off wifi.
    It's showing up on my data plan as wap.cingular.
    I downloaded a Data Activity widget for the phone, and all it shows on that is wifi use and cell use.

    I don't know what to do, but I'm pissed. I mean, I upgraded to a more expensive phone. now I'm going to have to upgrade to the more expensive data plan just bc this can't be solved??
     

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  2. MarcMaiden

    MarcMaiden Well-Known Member

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    the wifi on the captivate is set to switch to 3g when the phone "Sleeps" (or turns off the screen). There is a fix for this, look at the captivate sub forums, you will find a couple.

    (sorry I can think of any off the top of my head)
     
  3. rlb4

    rlb4 Well-Known Member

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    You can set the wifi to "never sleep" so it will not turn off when the screen goes to sleep.
     
  4. james27007

    james27007 Look into my Eye VIP Member

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    Download an app called quick settings. There is button called "Mobile Data" turn data off with that; it competly killed the data connection for my captivate.
     

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