Help! Phone contacts go missing randomly on android.Support

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  1. nadude

    nadude New Member

    New to this forum, so hope this is the right place to post. Tried googling and searching through the forums but couldn't find anything relevant.

    I've got an HTC One X synced to my google account. I randomly started losing newly saved contacts recently, it seemed like new contacts wouldn't get synced to google and instead get deleted from my phone too. I had to go back and re add the ones that I remembered and could get again.

    Two weeks ago, I added a new contact again, that I called many times. Today I went to find it, and its not there. I tried restoring contacts via the gmail interface to different time periods and its not there either.

    What is going on? Why are my new contacts being removed automatically? How do i fix this?

  2. moix

    moix Well-Known Member

    welcome to af nadude. Sir did you try checking your gmail, and see if you have your contacts there. Because i never encountered this problem before. Check if your HOX is showing phone contacts only. or is Gmail checked too ?
    El Presidente likes this.
  3. expertminds

    expertminds New Member

    I have same problem with samsung galaxy S2, trying to find what is going on.
  4. jadoo

    jadoo New Member

    Same here with the Samsung Galaxy S1.
  5. jimbobcook

    jimbobcook Well-Known Member


    If you add the contact to Google does it sync down to your phone?

  6. jadoo

    jadoo New Member

    In reply to Jim, yes I did add a new contact in Google directly as well as on my phone and they get synced ok. The problem is the, apparent random, disappearance of contacts.
  7. jimbobcook

    jimbobcook Well-Known Member

    Sorry for all these random questions, this problem is happening with quite a few people but in different ways...

    Have you recently changed your Google account from to, or at least while you were having this problem?

  8. jadoo

    jadoo New Member

    No I didn't. I cannot quite figure out when contacts are lost. The sync is not always on as I travel a lot but that should not have an impact.

    The problem of course is that I don't know which contacts I am losing until I have to use a contact. More apparent are the duplicates. This is a pain in the neck as well. Normally there only a few dupes, commonly of people I deal with a lot. One contact went berserk and I have some 2000 of the same which I have just now deleted (again) on my Android. When I try to sync it I get a message "Sync is currently experiencing problems. It will be back shortly."

    Which is actually supposed to be the master: the phone of Google Contacts?
  9. L1l17h

    L1l17h New Member

    Same here, and I always add them to Google, no problems syncing usually... Also the contacts have disappeared from my gmail account as well... HTC One X
  10. travelingman

    travelingman New Member

    Have a Droid Razr Maxx, went from over 2k contacts down to 850.. randomly lost. New & old. Verizon states, "no known issues", which means not enough reported issues, nor known lost contacts. Please post any resolutions for actually getting these lost contacts from gmail. I think these are being randomly deleted while syncing. Not a good thing when I've worked 10 yrs compiling contacts, and thought they were backed up by gmail. Very costly.
  11. El Presidente

    El Presidente Beware The Milky Pirate! Moderator

    Not sure what the deal is with the Razr, are they there when you log in to the gmail account on your PC?
  12. RogerWatts

    RogerWatts New Member

    I keep having to restore contacts as they keep quietly vanishing, a few or many at a time, randomly it seems...
    I don't use gmail for anything other than the fact I have to have it to use an android, I don't enter any contacts directly into gmail (why should I?) and some contacts are stored on the sim card and others on the phone. Also the number of contacts counted by the phones 'contact' application is different from the number displayed by a sim utility which is different from the number of contacts that are reported as being successfully restored:confused::mad:
    Any contacts that may be entered between backups, if lost, will not be restored. It is almost like "losing" database records that magically reappear after indices are rebuilt!
  13. Pill Roller

    Pill Roller New Member

    My Atrix just started having the same type of problem. Worked fine until I got the
    latest update. Edited a saved contact to add a cell number; when I hit the "save"
    button it just disappeard never to be seen again. Luckily, I still have my SIM card
    from my previous phone and could transfer them over again. Don't want to waste my time though if it is going to do this kind of thing when ever it feels like it.
  14. TarekElsakka

    TarekElsakka Well-Known Member

    That's weird. I have my contacts synced with two GMAIL accounts and when I am adding a new one, I just tap "Google" and it is automatically saved and can be accessed from both the device as well as
  15. claire t

    claire t Member

    I have had this same problem for years now. Four different android phones, Eris, Ally, Droid X and now Spectrum. Drives me insane. I have had a Gmail account since inception. There is no consistency on why this happens--totally random. And since I sync my phone to my desktop--it affects both. It is not always a complete contact--this morning got a text from someone--his name, address and email are still in my contacts but his number is not. Sometimes the email addy is lost, sometimes it's the name, sometimes it's the number. Can't tell you how many times I've talked to someone, went to call them the next week and they are just gone from contacts.

    My solution is to keep my outlook contacts list as well and I back that up to dropbox. I do this by hand as there is not an ez sync between Gmail and Outlook. Even if there was an ez sync, I could never trust it. I've just accepted that it's a pain in the ass quirk of an android phone.

    You'll find this issue on all boards with no real solution aside from having contacts backed up to another program other than gmail.
  16. NJRonbo

    NJRonbo Well-Known Member

    If anyone is still having a problem with their contacts disappearing, check to see if you have an app called CALL CONTROL installed.

    That app has been reported in just about every reported case of contact loss.

    Remove that app and your problem should disappear.
  17. Thanks NJRonbo. A friend of mine has been complaining that ever since the Jelly bean OS install in December that his contacts were disappearing randomly. Yes he has Call Control installed (paid for) but unfortunately can't uninstall it as it blocks huge #'s of spam calls per day. If anyone knows of a quality alternative, that would be great.

  18. NJRonbo

    NJRonbo Well-Known Member


    It ticks me off that as many links to the forum posts that I have personally sent to the company, they fail to acknowledge that the problems are the fault of their software.

    Not even an offer of a refund for the lifetime subscription I paid them.

    With all the problems this software has caused a good handful of people, I would have hoped for better cooperation from the software company.
  19. GodForBacon

    GodForBacon New Member

    Hey guys... I figured out why this happened on my phone, hopefully this will help someone else who did the same thing. FYI I have a Galaxy Note 2.

    I was looking for "Bob" and he had disappeared from my contacts. So at the top there is a Search field. I Searched for "Bob" and it pulled up the contact "Jay"... which made no sense at first. After opening up contact "Jay" I found two separate telephone numbers... one with an area code for "Bob" and another with an area code matching where Jay lives. Apparently I had inadvertently JOINED the contact "Bob" to contact "Jay"... causing "Bob" to disappear from my contacts list.

    This is an easy fix.

    Just open the contact that has multiple numbers, hit the menu button on the bottom left corner of the phone (my phone anyway) and choose "separate contact."

    Hope this helps someone.

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