Support Help please htc desire

Discussion in 'Android Devices' started by bubblejasmine, Sep 27, 2010.

  1. bubblejasmine

    bubblejasmine Member
    5

    Aug 27, 2010
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    hi i got a htc desire and im with prepaid optus in australia and keep getting messages like generic network failure and also the process com.htc.bg has stopped unexpectedly please try again.ive reset the phone how many times and also tried different settings for mms and internet thru optus but still get theses annoying messages when i send a mms message. can someone please help and do u know what i can do to fix it.
     

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  2. Stucky

    Stucky Well-Known Member
    36

    May 11, 2010
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    Ring the technical support line for the company you bought the phone from or take it back as it sounds like you may have a defective one.
     
    bubblejasmine likes this.
  3. Lacrimosa

    Lacrimosa Active Member
    16

    Aug 9, 2010
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    I used to get generic network failure on my Desire.
    Turns out my APN settings were incomplete. All good now.
    Check your APN settings and match them with ones found for your service provider in this thread. (You may have to call in and ask if you can't find yours there)
    Settings-> Wireless & Networks-> Mobile Networks-> Access Point Names.
     
  4. bubblejasmine

    bubblejasmine Member
    5

    Aug 27, 2010
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    i rang them and just got stuffed around for ages still no luck. :-(
     
  5. patpending

    patpending Well-Known Member
    38

    May 31, 2010
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    Customer Advisor, Telstra
    Adelaide, South Australia
    Not sure if it makes a difference, but where did you purchase your phone from? HTC Desire was exclusive to Telstra in Australia for 6 months, only just now about to be released on other providers ...
     
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