Support Help Please!

Discussion in 'Android Devices' started by CaseyKees, Aug 18, 2010.

  1. CaseyKees

    CaseyKees Well-Known Member
    53

    Apr 11, 2010
    254
    40
    53
    Female
    Western NY
    Hi,
    My hubby has an Ally. He ran it over with a Dixie Chopper. Not good. We got a replacement phone and have to send the old one back to Asurian. The phone turns on, but we can't swipe the lock. Is there anyway I can get into the phone, to delete his emails and messages??

    Thanks in advance!

    Kathy
     

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  2. Podivin

    Podivin VIP Member
    VIP Member
    213

    Nov 29, 2009
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    Jacksonville, Fl
  3. CaseyKees

    CaseyKees Well-Known Member
    53

    Apr 11, 2010
    254
    40
    53
    Female
    Western NY
    Thanks!! I am going to assume that worked...because it's now giving me the screen on "how to use your Ally". His notifications are gone, but I can't go thru any of the setup, because the screen isn't working.
     
  4. Podivin

    Podivin VIP Member
    VIP Member
    213

    Nov 29, 2009
    3,679
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    Jacksonville, Fl
    Yep, if you're to the setup screens your phone is now in it's 'new' state - except of course the parts that were broken when it was run over... :)
     
  5. CaseyKees

    CaseyKees Well-Known Member
    53

    Apr 11, 2010
    254
    40
    53
    Female
    Western NY
    Thanks a bunch! It surprisingly wasn't in too bad of shape, except he could no longer use the screen. Funny thing, the day after he got his Ally he got injured at work and had been out for 2 months. Monday was his first day back to work, with his new phone...and it falls out of his holster and he ran it over with the mower! Thank god for insurance!!!
     
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