Help!!!! Please!!!Support


  1. bruno698

    bruno698 New Member

    I drop my Samsung Galaxy S 2 and it broke the glass (doesn't display nothing and the touch doesn't work to).

    I know he still alive because I call the number and it rings. Also plays alarms and reminders and light the hard butons on the botom.

    My life it's stuck in side!!! My contacts, sms, fotos, videos, agenda, etc

    I can not acess the memory because I can not turne debuging mode on! Also, Kies don't work because it neads debuging mode on.

    In the store they told me they could change the screen but it will be hard reseted and factory restored!!

    I'm in panic!

    How can I turn debuging mode on?
    Can I change screen with out losing everything?
    Can I sync the phone with out acessing him?

    Please help me.

    Thanks,

    Note: Sorry about my english (not my language)

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  2. MSUgEEk

    MSUgEEk Well-Known Member

    If you used a Google account, everything will be stored there. If not, not sure there's much you can do.
  3. VoidedSaint

    VoidedSaint Resident Ninja VIP Member

    remove the sd card and your fine.

    also as svt said, everything is with google so it syncs back up automatically, just not the alarms, you have to reset those
  4. IOWA

    IOWA Mr. Logic Pants Moderator

  5. WoodenAnts

    WoodenAnts Well-Known Member

    I hate this. I dropped my phone in the water and when i got it back out it wasn't working. It turned on, but the screen wasn't showing up. luckily, vibration was on, and i knew my way about the phone to do simple things on it like a backup and such. for you however, i don't have much adivice apart from what others above me have said. Are you SURE that the touch screen is irresponsive? Its generally hard to break that in my experience. If it wasn't broken, then u can probably titanium backup it and such. thats hard to do without a screen tho. Sorry buddy :(
  6. anderoider

    anderoider Member

    Try connecting the phone to PC and blindly try to click to enable the usb connection..
    (Try to get some other S2 for reference) This way you will know at what location to click and then connect the phone as usb device.
    Since samsung, maybe you can try connecting to the kies in PC and then sync the contacts.
  7. VoidedSaint

    VoidedSaint Resident Ninja VIP Member

    Moved to the Samsung Galaxy S2 International forum, hope the OP can get all the answers they need in here.
  8. Forbidden 403

    Forbidden 403 Well-Known Member

    I can only suggest the following:
    1. Try to fix yourself by disassembling and putting in a new screen. (voids warranty)
    2. Go to a non-branded service outlet and ask them to replace the screen. (may or may not void warranty)
    3. Convince the person operating the samsung service center to not perform a wipe. (I know for a fact that a wipe is not necessary to change the screen, but it's a protocol that the employees are asked to follow)

    More importantly if you had your sync setup your contacts and agenda is all safe and sound on your google account. You can verify this by visiting your google account on a PC.
    Your photos and videos are safe on the internal SD card, normally a wipe or even factory reset does not delete the SD card contents and even following a wipe the data should be safely there. Only a hard wipe (doing factory reset via code) will delete your internal SD card data.
    If the samsung center does not do a hard wipe and only does a soft wipe your photos and videos will be safe, you can request them to not perform a hard reset.
    the only thing that you shall lose are your messages.

    Since the screen is ruined and it is not responding to touch there is only one way that you can turn usb debugging mode on/off.
    It will take you an identical S2 on the same os (gingerbread or ICS), and 2 identical usb mice, and 2 usb OTG cables. And a whole lot of precision.
    connect the 2 usb otg cables and then connect the usb mice to them. a pointer shall pop up on the working s2. Start replicating the actions of the working S2 on the broken S2. With some luck and a whole lot of precision you can toggle the usb debugging option.
    Make sure that before you begin replicating actions, that both pointers are similarly positioned. to do that I advise moving the mouse in such a way that the pointer starts off from a corner of the screen.

    For future use one of the many free sms backup options available on Play store. Some like SMS Backup+ auto backup your messages to your gmail account.
    For your Photos and Videos I recommend using dropbox. It has a feature by which all your clicked photos and videos get saved on the dropbox account also and via cloud syncing also get saved to your PC. You can alternatively use the Google+ instant upload feature where all your photos get saved on a private album on your G+ account.

    Hope this helps :)
    matthewhutton likes this.
  9. Forbidden 403

    Forbidden 403 Well-Known Member


    I realised that this can be done with one usb OTG cable, one mouse, and an identical S2 running the same OS, AND one large piece of white paper, pencil and some sticking tape.

    1. tape the paper to a table surface.
    2. connect the usb OTG cable and mouse to the working S2.
    3. tape the pencil to the mouse in such a way that when you move the mouse it draws a line on the paper.
    4. make sure that the pointer is in a corner (top right for example)
    5. draw an outline of the mouse, this is our starting position.
    6. switch the usb debugging mode on or off.
    7. remove cable from S2
    8. Put the cable in the S2 with broken screen.
    9. make sure that the pointer is in the same corner as before (top right in our example) and that the mouse is aligned with the previous starting position.
    10. Move the mouse exactly as before trying to retrace the previous pencil marks with new ones exactly.

    With some patience you shall be able to toggle the USB debugging mode on the ICS with broken screen.
    Also I believe this method should be more accurate than the other method I gave above.

    Hope this Helps.
    Post back with the results if you do try this option.
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