Help pleaseeeee audio problemSupport


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  1. majistiithegr8

    majistiithegr8 Member This Topic's Starter

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    Ok so I see a lot of people saying they are having problems with video playback when importing from their SD Card but Im having the opposite problem.

    I just switched over from the Metro PCS Samsung Code which is a Windows 6 phone to EVO and I put my SD Card in my EVO. All my music files play and the mp4 video files play but the audio from the mp4 video files dont.

    Does anyone have advice on how to fix this?

    =0(
     

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  2. majistiithegr8

    majistiithegr8 Member This Topic's Starter

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    ok so i mounted my phone back to the computer and then checked the properties on the video files and it says the file type is 3GPP2 Movie (.3g2).


    i just dont understand because when its not mounted and i look at the properties in my EVO video folder it says its mp4. is it the same?
     
  3. sitlet

    sitlet Banned

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    mp4 is just a container, 3gp is the codec. If the audio isnt playing, you need to tell us what the audio codec and bitrate is, not the video codec.
     
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  4. majistiithegr8

    majistiithegr8 Member This Topic's Starter

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    how do i find that out?
     
  5. sitlet

    sitlet Banned

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    download MediaInfo on your pc, open the file in there, switch to Tree view, then copy the results here.
     
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  6. majistiithegr8

    majistiithegr8 Member This Topic's Starter

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    thanks. here's my information


    General
    Complete name : F:\My Videos\Video0001.3g2
    Format : MPEG-4
    Format profile : 3GPP Media Release 5
    Codec ID : 3gp5
    File size : 3.39 MiB
    Duration : 52s 886ms
    Overall bit rate : 538 Kbps
    Copyright : Arcsoft Inc. All right reserved.

    Video
    ID : 1
    Format : MPEG-4 Visual
    Format profile : Simple@L3
    Format settings, BVOP : Yes
    Format settings, QPel : No
    Format settings, GMC : No warppoints
    Format settings, Matrix : Default (H.263)
    Codec ID : 20
    Duration : 52s 886ms
    Bit rate mode : Constant
    Bit rate : 521 Kbps
    Nominal bit rate : 23.0 Kbps
    Width : 320 pixels
    Height : 240 pixels
    Display aspect ratio : 4:3
    Frame rate mode : Variable
    Frame rate : 15.146 fps
    Minimum frame rate : 10.526 fps
    Maximum frame rate : 27.027 fps
    Color space : YUV
    Bit depth : 8 bits
    Scan type : Progressive
    Compression mode : Lossy
    Bits/(Pixel*Frame) : 0.448
    Stream size : 3.28 MiB (97%)
    Language : English

    Audio
    ID : 2
    Format : QCELP
    Codec ID : E1
    Duration : 52s 740ms
    Bit rate mode : Constant
    Bit rate : 14.0 Kbps
    Channel(s) : 1 channel
    Sampling rate : 8 000 Hz
    Stream size : 90.1 KiB (3%)
    Language : English





    all help is greatly appreciated
     
  7. sitlet

    sitlet Banned

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    Im assuming this was a video taken with the old phone's camcorder. You wont be able to play this on android without converting the audio first. It cant play that codec.
     
  8. majistiithegr8

    majistiithegr8 Member This Topic's Starter

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    thanks for the clarification. do you have any recommendations for converters i wld be able to use to fix this problem??
     
  9. sitlet

    sitlet Banned

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    try handbrake.
     
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  10. majistiithegr8

    majistiithegr8 Member This Topic's Starter

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    it worked! thank you so much =0) you're awesome!
     

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