Help - Re: Hotmail accountSupport


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  1. JohnnyBravo1000

    JohnnyBravo1000 Well-Known Member This Topic's Starter

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    Somehow, I seem to have a worm virus in my hotmail email account. I have run a full system scan and changed my password etc.

    However, I can no longer access my hotmail account on my HTC Desire via the Mail icon - I keep getting a "login failed" message. This is obviously due to my password change.

    How can I change my password on the Desire so I can regain access to my email account?
     

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  2. jay_kay

    jay_kay Well-Known Member

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    Just go into mail > more > settings > Account Settings

    Can change all your details in there :D
     
  3. JohnnyBravo1000

    JohnnyBravo1000 Well-Known Member This Topic's Starter

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    Oops! What a plonker! :D On the plus side, I only had to change my password for the incoming and outgoing part of the set-up - it saved all the other settings from before. :D

    I'd really like to know how I managed to get this annoying virus though. My set-up is like fort knox when it comes to anti-virus and I don't open any strange emails or links.

    I don't suppose anybody has any idea?
     
  4. I-desire

    I-desire Well-Known Member

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    I had to do this aswell but for my life i can't remember how i did it without deleting and re-creating my account.I know i managed it but how is another question... sorry for being no help at all
     
  5. I-desire

    I-desire Well-Known Member

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    Howcome you think it was a virus mate? I had a problem with hotmail recently being unable to sign in on the pc or on the phone.Myself i just thought i was hacked
     
  6. JohnnyBravo1000

    JohnnyBravo1000 Well-Known Member This Topic's Starter

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    It was purely by chance that I saw a notification pop up from my email box telling me that a few emails could not be delivered. I thought it was strange, as I hadn't sent an email to some of the people it was telling me mail could not be delivered to.

    I obviously investigated further and found out that two emails in my sent items which had been sent to every single one of my contacts containing some kind of spam link.

    As I said, I have never clicked on such a link myself and am baffled as to how this worm got onto my system. I've run extensive virus scans and nothing has shown up - which is no surprise as far as these viruses are concerned - they can usually be solved by a change of the password.

    For future reference, I can confirm that you can change your password by simply going to settings when you're in your e-mail folder. :D
     

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