Support Help - Replacement?

Discussion in 'Android Devices' started by AcBush, Oct 19, 2010.

  1. AcBush

    AcBush Well-Known Member
    26

    Jun 14, 2010
    68
    6
    26
    Customer Service - Online Retailer
    Kennewick, WA
    So, my HTC EVO has a screen issue. It's been there for a bit but its starting to really bug me. It's actually much worse than in the pic...but I was wondering if anyone can let me know if its covered under warranty. The screen has a spot that is like really bright.

    Btw, I also have insurance through Sprint. My phone is rooted - will this matter?

    Click here to see the screen. Like I said, its much worse in person...I took the pic with my old iPhone.

    http://realhyperecords.com/images/evoscreen.jpg
     

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  2. t0ast3d

    t0ast3d Well-Known Member
    63

    Aug 27, 2010
    372
    75
    63
    Student / Dev
    Oklahoma
    If you didn't cause it yourself, It should be covered.


    And if you bring it in, I'd flash a stock rom before you do.

    The reps could be assholes and terminate your service.
     
  3. sitlet

    0

    Apr 11, 2010
    5,867
    633
    0
    Yep, that will be covered under warranty, unless there is any physical/water damage to the phone that would make the techs think that you caused it.

    And yes, I also would suggest you flash a stock rom too. While rooting has nothing to do with a screen defect, it technically voids your warranty, and if you get a bad tech they will void it.
     
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