HELP!! sd card won't mount...Support


Last Updated: 2013-05-03 16:40:09
  1. sjabraham

    sjabraham New Member

    I'm apologizing now if I sound too tech-illiterate, but I need a little help.

    I have had a corporate sync account the entire time I've had Android phones through my university email (I've had the DINC, the Charge, and now the Rezound). Two days ago my phone suddenly told me I couldn't sync mail unless I followed the encryption/security measures. I now understand it was remote access, still have no idea why it happened, and then suddnely my pump up message said "Erasing SD card...." What??!!

    Here's where the problem may have occured: I tried in vain to pull the battery and remove my 32GB SD card (see, illiterate), and after doing so my SD card is damaged (I'm assuming I could format it and it would be fine, but I want to try a recovery program), but what's worse is I can no longer mount ANY cards. I factory reset the phone, but it refuses to recognize any SD card that I try. I've formatted the other cards I've tried, but that hasn't helped.

    I know I have seen several posts on multiple sites, but none of them seem to have applied to Rezounds who have not upgraded to ICS. My phone is not rooted, I haven't done any mods, nothing.

    Please, any insight is welcome, and be patient, n00b is putting it lightly.

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  2. Brent372

    Brent372 Well-Known Member

    The card is most likely toast.
    The encryption thing was likely something that was pushed out by the university. That can be controlled through MS Exchange.
    If the phone started the encryption process (1st step is to wipe the card) and did not complete, the card is toast. Nothing will be able to read it.
    Sorry.

    As for the phone. Have you tried a factory reset yet?
    If not, do that 1st. Then try one of your SD cards BEFORE you resync it with your school's email.

    Likely, once you setup the Exchange mailbox again, it will wipe the card and encrypt it.
    DO NOT put anything you value on that SD card. Once it is encrypted, the only device that will be able to read anything on it will be YOUR phone in the current state it is in. That means not your buddy's Rezound that is running the same ROM / firmware. That also means if you hard reset after it has encrypted, the card will be unreadable and will need to be formatted in a computer.

    Just to clarify. The current card you are using is toast. Even if you try to read it with some recovery software, all you are going to get is gibberish.


    EDIT: I just re-read your post. I see that you already did a factory data reset. In that case the SD slot may be damaged from removing the card during the encryption process (but that is just a guess at this point).
    I would say pay a visit to a VZW store and get it replaced. It sounds like have not voided your warranty at all.
    Egbertrozenbla likes this.
  3. Egbertrozenbla

    Egbertrozenbla New Member

    I can't mount my SD card on my tablet
  4. acejavelin

    acejavelin Well-Known Member

    You mean you can't mount the SD Card from your Rezound in your tablet? Did you ever enable Encryption on the card? If so, you will not be able to until you disable Encryption and reformat the card.

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