HELP - Smashed touchscreen - cant unlock!Support


  1. aRTLeSSbaSTaRD

    aRTLeSSbaSTaRD New Member

    Hey gang, any help would be much appreciated. Been working on this all day trying all kinds of things but no luck as of yet.

    I can't connect to pc or mac because I have a screenlock on the broken Note, and I cant unlock it. The screen is smashed and I can only see black underneath (I fell on it really hard).

    I had insurance and already received my replacement phone, but when I put the old sim and memory card into the new phone, none of my pictures or videos or notes are there. I have no backups (I know, I know...) and I really want to save this stuff.

    I'm guessing the media is all on the old (broken) Note internal memory...? But again, how do I access the internal memory if I can t unlock the screen!?! ARRRggghhh!


    Any ideas folks? Please help.

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  2. bluenova

    bluenova OK Computer VIP Member

    If the location where your data is doesn't auto-mount when you connect USB to PC then your best bet would be to go to a Samsung Service Centre and ask them if they can extract your data.

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