Hello I am at wit's end and I have 2 other issues: 1st: my contacts do not populate unless I click on 'dialer' and sometimes that is slow. Both are really slow to launch. I do not understand why. Most of the time I am unable to make calls because of this. Does anyone know why? 2nd: my apk app files I wanted them extracted with an app. Is there a better way to do that for an unrooted phone? I have tried many apps to try to extract my old apk app files that I put on my sd card from my old phone. I tried to click on them from my file manager and it says 'no file associated to open' or something. I was hoping to go to Carbon and do it but it only backs up first then restore and unable to see the apk app files on my card I do not know what to do. Someone please help!