Hi, I am new to this forum, and not very tech knowledgeable, so please bear with me! If I have posted this in the wrong spot, please forgive me. I have a Samsung Android SGH-T989 and want to download music from windows media on my pc to my phone. (I'm thinking I should be able to do this, right?) I plugged in my phone to the pc, but my phone is not recognized - incomplete installation. I get the message: CDC Serial not installed. Install latest driver for this device. When I prompt the computer to resolve this (fix this) I get: CDC Serial doesn't have a driver. I don't know what this means...I am able to transfer pics from my phone to the computer without issues, just not music from computer to phone. Can anyone help me? Thank you so much!