Help help! wifi won't connect

[wgc19136]

I have correctly entered my network info and the wep code but when trying to connect to the network it keeps saying unsuccessful.

I have the Westell A-90 router/modem from Verizon. It's about 10 feet away from where I am trying to connect.

Any suggestions??

TIA

Bill

 

[burningembers]

Hmm, well firstly I'd reboot both the router and phone

Second, check to make sure its really WEP and WPA2 or something.

Third, check the router firmware.

Fourth, check to make sure you aren't filtering on MAC address or that you haven't somehow run out of addressable IPs.

Fifth, check to see if the router is broadcasting in b, g, n, mixed, or what have you. Try setting it to just one and not mixed and see if that helps at all.

Sixth, I ran into a case once where a specific model router was not compatible with my Zune HD (which makes no sense to me since I thought there were standards...), but suffice to say I ended up having to wait a month for a patch. In the meantime, I had to use a different router :/

 

[jamesnmandy]

call Verizon to find out how to do a hard reset on the router, then set it back up without any off the wall settings, MAC filtering for one would be a big problem

 

[Frisco]

Thread moved out of the All Things Root area and to the Support forum for you, wgc.