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Help with activation?Support


  1. iJengie

    iJengie New Member

    Just got a refurbished Samsung Galaxy Prevail off of eBay. I'm trying to activate it and transfer my information over, and it keeps giving me this error:

    "The profile update could not be completed. Please try again later.

    If the problem persists, you may need to contact Customer Service.

    Error: Connection Error"

    I have four to five bars of reception, so I know that's not the problem. I've tried following the instructions to manually activate my phone, and it's still not working. Any other solutions? Cannot call customer service due to not having a phone available at the moment.

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  2. vce2005

    vce2005 Well-Known Member

  3. iJengie

    iJengie New Member

    Spent an hour on the phone, and found out the tower was down. It's activated now, though.
  4. vce2005

    vce2005 Well-Known Member

    Glad it wasn't a problem on your end !! :)

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