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Support Help with Pulse


  1. emma123456

    emma123456 New Member

    hi all need help.
    my t-mobile pulse phone ran out of charged today just charged t up and now when i press the botton on the side to lock the screen it won't lock it

    any ideas Please help me asap

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  2. Frisco

    Frisco =Luceat Lux Vestra= VIP Member

    Welcome to the forms, emma.

    That issue can sometimes occur when the battery has been too fully discharged prior to recharging. A few things to restore the lock button functionality include a simple reboot (shut the phone off, then wait a minute, then turn it back on), a live battery pull (with the phone on, remove the battery, wait a minute then replace it) and a factory data reset (menu > privacy > factory data reset).

    I think you'll have it resolved before having to do the reset. ;)

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