The wife and I both have the Sprint Hero. They are both running the Sprint 2.1 release. I love mine. Her's has been nothing short of a nightmare, and I cannot figure it out for the life of me. Her phone almost constantly has connection issues. Anything that "syncs" fails on a regular basis. Her weather widget goes blank. When trying to refresh it, there is an error box indication that there is a connection failure. When opening the market, an error indication a connection failure. Opening Facebook or the Yahoo! Fantasy Football app both give an error indication a failure to connect. I have found two solutions; 1. A battery pull. This will usually set the phone straight for ~ 24 hours. By the next evening it is back to having connection failures. 2. Running the update PRL. The PRL Version stays the same, but running the update seems to jump start the data connection. I have never run into any of these issues with my Hero. The only difference is that she accepted the update to 2.27.651.6, and I'm still on .5. When I took it to a Sprint service center, the guy told me to erase her text messages and clear her browser cashe. Then he ran the update PRL and told me it was fixed. It's not. Can anyone here actually help me. Thank you, in advance.