Hero turning itself off

Discussion in 'Android Devices' started by cyberlife, Dec 6, 2009.

  1. cyberlife

    cyberlife Member
    5

    Dec 6, 2009
    9
    0
    5
    Hi,

    Got myself a white sim free hero which I've had for just about a month now running with a Virgin Mobile sim. The phone has been updated to the latest ROM version from HTC.

    I've noticed on a couple of occassions that it has turned itself off even though it's got a good battery charge. Of course you don't know this has happend until you go to use the phone!

    You can't switch the phone back on without having to take the battery out and putting it back in either.

    Anyone got any ideas why this is happening?

    Thanks
     

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  2. JayCee

    JayCee Well-Known Member
    46

    Oct 31, 2009
    130
    1
    46
    Electronics Technician
    Bonny Scotland
    Poor/dirty battery contacts or faulty phone.
     
  3. phillevy

    phillevy Well-Known Member
    63

    Aug 27, 2009
    501
    15
    63
    Ongar, UK
    Mine has done this on 2 isolated occasions since I got it last August - I think it must be a software glitch - I don't think it is related to faulty hardware or battery as others have also reported it.
     
  4. jonous101

    jonous101 Well-Known Member
    16

    Oct 24, 2009
    87
    2
    16
    Sheffield, UK
    i've had my hero for about 3 months and i've noticed that since that time it has turned itself off about 3-4 times too.
     
  5. Quazar

    Quazar Well-Known Member
    53

    Oct 14, 2009
    336
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    53
    Mine did this twice, hasn't happend for a long time though.
     
  6. cyberlife

    cyberlife Member
    5

    Dec 6, 2009
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    Thanks for the replies everyone. Amazon are now going to replace this with a new one, I'll see how I get on with this one.
     
  7. kelcoshows

    kelcoshows Member
    15

    Nov 24, 2009
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    0
    15
    I've had the phone just over 2 weeks and had this 3 times. There is a another thread about this which I posted to as well. Seems to be one of those things that happen now and again...don't know why..

    I'm on T-Mobile and have the G2 version!
     
  8. cyberlife

    cyberlife Member
    5

    Dec 6, 2009
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    I can live with minor problems on phones but I find this one quite annoying. Unless you're one of those people that is constantly checking your phone you're not going to know this has happend and the fact that you have to remove the battery to get it started again is crazy.
     
  9. zacspeed

    zacspeed Well-Known Member
    16

    Oct 13, 2009
    73
    1
    16
    Mines done the same thing 3 or 4 times :(
     
  10. darkmast3r

    darkmast3r Member
    15

    Aug 10, 2009
    11
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    15
    Mine also does the same thing (hero on orange), I think it could be a firmware issue as it didnt start to happen until the new firmware was installed. Hopefully it will be sorted out with the next firmware release
     
  11. MartinS

    MartinS Well-Known Member
    143

    I think mine has done this once.

    Having said that I don't think I've ever had a phone which didn't. Remeber late 90's Nokias? They were never on when you came back to them...
     
  12. danmc17

    danmc17 Member
    6

    Nov 6, 2009
    6
    1
    6
    this happened to me last night, alarm failed to work, woke up an hour late!!!!!

    it has done it again just now :(
     
  13. cyberlife

    cyberlife Member
    5

    Dec 6, 2009
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    5
    Only ever had one Nokia which was replaced by the Hero. Had plenty of other brands of phones however and I've never ever experienced this before and if I did I'd be after a replacement.

    I'm sorry but in my mind no phone sat on a desk should turn itself off unless the battery is dead or the phone has a power saving setting.
     
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