Support Home Button and other issues

Discussion in 'Android Devices' started by biker74, Dec 4, 2013.

  1. biker74

    biker74 Well-Known Member
    63

    Apr 29, 2010
    209
    29
    63
    Male
    Personal Trainer / Fitness Instructor
    Dundee, Scotland
    Had a Note/Note2 and now the Note 3 but sadly having issues with it. Was just wondering if others had experience the same.

    Phone will freeze up randomly, sometimes while charging. Missed my alarm the other day as the phone had frozen and had to do a battery pull to revive it.

    Or the phone will freeze and after a minute or so, and by pressing some buttons it comes back.

    The latest is the home button, I can use it to bring up the screen but it wont go back to the homescreen. When this happens the power on/off button also fails, it can only bring the screen back to life. Another battery pull. After that it's all good again.

    Does anyone know if this is a known issue? Thanks
     

    Advertisement

  2. zipred

    zipred Well-Known Member
    133

    Oct 8, 2013
    970
    419
    133
    California USA
    Yours is an ideal phone to return. the issues you list are a clear indicator, there's a problem.
     
  3. bonerp

    bonerp Well-Known Member
    143

    Apr 12, 2010
    1,154
    136
    143
    Project Manager
    UK
    My home button packs up occassionally. I swapped the first phone due to this.
    Android has a small problem with this - its been recorded elsewhere at times. However there does seem to be a lot of inconsistency.
    You are the 3rd note3 user I've seen have this issue. Its quite rare.
    If mine does it again it'll be changed yet again.
    Freeezing happens very occassionally on Android devices and the odd random restart. Not just the note 3.
     
  4. Digital Controller

    Digital Controller The Real Bass Creator
    853

    Sep 5, 2012
    12,647
    3,553
    853
    Male
    Civil Engineer
    Cincinnati, Ohio
    I would definitely consider taking the phone back to your carrier store or sending for a replacement from Samsung.
     
  5. BlueBiker

    BlueBiker Well-Known Member
    213

    Jan 16, 2010
    1,534
    924
    213
    Male
    New England
    If a battery pull temporarily fixes the OP's problem, then it could be a software issue that a factory reset would solve. But if it still fails after that then yeah it looks like replacement time.
     
  6. biker74

    biker74 Well-Known Member
    63

    Apr 29, 2010
    209
    29
    63
    Male
    Personal Trainer / Fitness Instructor
    Dundee, Scotland
    Samsung helpful as usual. They suggested spending time using the phone is safemode. Using nothing different than I used on the Note 2.

    I'll give it another few days, see if it happens again.
     

Share This Page

Loading...