Home Screen randomly movesSupport


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  1. slumpey

    slumpey Well-Known Member This Topic's Starter

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    Has anyone else been experiencing this. Sometimes when I click on the Home Screen button, it doesnt always go to the home screen, it might go to the screen to the right or left of it.

    also sometimes when I lock the phone and then when I unlock it, it doesnt always go to the home screen. it might jump around.

    Sometimes when I hit the home screen or down error right above it, the desk clock appears.


    this is all very strange, just wondering what all of your thoughts are. Could it be a particular app that I downloaded.
     

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  2. Alfdroid

    Alfdroid Well-Known Member

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    Had the same problem. For me, the issue was dust/lint on the trackpad. The thing is super sensitive. I just blew on it a few times and it was fine.
     
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  3. slumpey

    slumpey Well-Known Member This Topic's Starter

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    it was happening alot yesterday, I might have verizon replace it just in case. There is still a protector on the screen that it came with. Didnt peel it off yet.
     
  4. nyngbld

    nyngbld Well-Known Member

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    I am seeing the same thing, just searching on it now. This is very frustrating.... I see it when i wake the phone from sleep and swipe to unlock the phone. it will typically scroll to the last screen on the right. i see it stop on the 2nd screen (favorites) alot also... defect? anyone but the two of us?? Thanks.
     
  5. jdawg724

    jdawg724 Member

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    I had the same problem. I messed around with the optical button. I swiped it and pressed the button in a few times. Hasn't happened since...
     
  6. nyngbld

    nyngbld Well-Known Member

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    with phone in sleep, or live? I will mess with it now. Thanks!
     
  7. jfunk

    jfunk Well-Known Member

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    Yes, many people have had issues with with it moving by itself left/right or highlighting objects on the screen.

    It seems to just be either dust or static electricity on the trackpad. It happened to me once, and I couldn't make it stop. Rebooted and everything. After reading some others on here say it was the trackpad, I cleaned it with a cloth and I haven't had any problems since.
     
  8. DanPonjican

    DanPonjican Member

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    I am having this issue as well fairly regularly. Had the phone since it came out (pre-order). It seems like the optical trackpad is getting uncalibrated. I have a post on this and the only advice/fix I have seen is to clean the trackpad but that doesn't seem to work for me. Getting a replacement device delivered tomorrow.
     
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  9. Puppa

    Puppa Well-Known Member

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    OMG...take that screen cover off: It's not a real protector and can retain a static charge. No big surprise that you're seeing random movement.
     
  10. slumpey

    slumpey Well-Known Member This Topic's Starter

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    it is off dude and it is still doing it....
     
  11. cdwentland

    cdwentland Member

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    Getting the same problem on mine!!! Screen randomly moves left & right on the home screens and if I am in app, it will jump around the select buttons.

    I LOVE the phone, but this driving me crazy!!!:mad:

    Going to my local store to see what can be done, will let you know what they say.
     
  12. slumpey

    slumpey Well-Known Member This Topic's Starter

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    cool, keep us posted
     
  13. nyngbld

    nyngbld Well-Known Member

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    anything come from this? i clean the trackpad daily now and still see this at least two - three times a day. granted i keep it in my pocket, so it must just keep adding to the goo up in there. ><
     
  14. fortesquieu

    fortesquieu Well-Known Member

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    I had this problem on the first day I received my phone. The problem on mine was the light sensor, it was acting crazy. It only happened in darker areas, so when I was outside, it was fine.
     
  15. vacaloca

    vacaloca Active Member

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    Same thing happened to me for the first time yesterday and I was a bit baffled. I turned it off and on and it still occured.. then took battery out for a while and blew on it a bit and all was well.. didnt realize it was trackpad related, but makes sense now. I figured I had gotten the phone wet somehow.
     
  16. wonderbread

    wonderbread Well-Known Member

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    I am not having as much of a problem, it never changes when I wake it but the other day I was looking at the screen as it lay on my desk and it just randomly went one screen to the left of home on its own. It stopped there and that was the only random screen change I have yet experienced with the phone. I attribute it to the phone having a mind of its own. But i'm ok with that.
     
  17. mac35

    mac35 Well-Known Member

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    This happens to me once or twice a day. Usually fiddling with the joystick will fix it but today I had one where it was stuck on the farthest right home screen and no matter what I did would keep going back there. This lasted about 10 minutes and was really, really annoying. As soon as my local branches get some stock in I'm going in to demand an exchange.
     
  18. jlb0305

    jlb0305 Well-Known Member

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    Had same problem with screen going to right. Most likely its dirt on your optical track pad. Use an air duster or microfiber cloth to remove it. you should be fine after (at least until you get more dust on it.)
     
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  19. mac35

    mac35 Well-Known Member

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    This issue is getting worse and worse for me. My trackpad is very clean but this is now happened 3-5 times per day (already happened twice this morning) and is getting harder and harder to fix. It seems like everyone isn't dealing with the issue so hopefully a replacement will fix it...once the local stores get some stock in...
     
  20. jfunk

    jfunk Well-Known Member

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    This sounds like something more is wrong with yours, I'd definitely look into a hardware replacement.

    That is assuming there isn't some environmental condition that is repeatedly causing your issue. You don't work in a static electricity factory do you? ;-)
     
  21. cdwentland

    cdwentland Member

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    Sorry for not keeping you guys updated:D

    Took it into the store and the guy there said he had never seen the screen move like that. He tried a battery pull, calibrations, etc.. He then wanted a tech to do a factory reboot of the phone. Did not want to do that until I had backed up my apps.

    I took it home and backed it up, called Verizon tech support & they wanted to go through the steps again (bat. pull, calibrations, etc..). Of course that stopped the movement for awhile. Told me to call back if it continued. Next morning it started again, so called tech again & they had me do the full factory reboot. The tech talked to what I assume is his supervisor who told him they were seeing problems in about 1% of the phones. Fixed the movement again for awhile. Told to call back if it continued & new phone would be sent. So this morning phone was going REALLY crazy moving around, could hardly do anything on it, it was moving so much. Called tech support again to get new phone sent by 2nd day FedEx.


    We will see if the new phone has any problems or not:rolleyes:.
     
  22. mac35

    mac35 Well-Known Member

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    Thanks for the update. I'll be calling VZW as soon as I get home this evening and will just tell them that I've already done the battery pull and calibration stuff (since we've already established that it's not a permanent fix) and see what happens.
     
  23. mac35

    mac35 Well-Known Member

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    Interesting. I just called *611 and spoke with a very nice guy who said since I'm still in my "Worry Free Guarantee" window that he's going to go ahead and ship me a new phone via 2 day air no questions asked. They are charging me for the new one but will credit me back the same amount when they receive my old unit. Very very good customer service...now I just have to hope that the new one doesn't have the same issue!
     
  24. ShiftLft

    ShiftLft Well-Known Member

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    Not that it was the cause of the problem but it says right on that film to remove before use. :)
     
  25. Trooper

    Trooper Well-Known Member

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    I'm seeing this happen on mine as well. I was thinking maybe NoLock was causing this? But I've done some searching around the internet and others are having this problem as well.

    I wonder if I should just call Verizon and have it replaced? Has anyone else got a replacement phone and now the issue has disappeared?

    Thanks.
     

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