Droid fell in a toilet Saturday. I make an online claim on monday. Their website indicated that they could give me either a Desire or I'd wait on backorder for another Droid. I pick backorder. Did some research, turns out the Desire is actually a nice phone. I call Asurion that night and have them switch me to the desire and ship it out. The package comes at 11:30am the next day... ....it was an Eris. Called again. Laquinta (not kidding) on the other end tried to convince me that the Eris = Desire. Google was telling me different (found out later that Desire is a Euro only model) I explained to her that they're very different phones, with one being horribly subpar to the other. She talks to someone and agrees, says we have Desires in adn we'll ship you one. Get a package today (nextday). Open it up, POW, Eris. Call again, lady on other end says the Motorola Droid is no longer being made and they havent gotten any in from Motorola. She also claims that the Eris = the Desire in their system because, get this, DESIRE = ERIS[ED] I shit you not. Run out and get a battery. Try to monkey with the bootloader screen, grow bored and take a break and read a book. I come back and the new battery is dead and as your wonderful forum has taught me (through search, I might add) the batteries in Droids dont charge on the bootlogger screen. Ill get a new batt and try to load a new kernel (assuming thats the going verbage for a phones OS) tomorrow, after a night of drinking. TL/DR Asurion, the only mobile phone insurer, will NOT replace your Droid with another Droid, just an Eris. Do with this information as you will.