How can I be sure of my pre order...?General

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  1. atrain311

    atrain311 Well-Known Member

    I spoke with a rep for forty five minutes last Sunday, agreed on the edge program to pre order the note three. I've looked on the my Verizon site for confirmation but can't find where it is hidden. Any help?

  2. BRAINZ2013

    BRAINZ2013 Well-Known Member Contributor

    Place another call ask them what is the ups tracking number on your newly sent device . When she gives it to you you should ask what is the delay for your new device .
    atrain311 likes this.
  3. atrain311

    atrain311 Well-Known Member

    I will do that, but is there a spot on the my Verizon site that would indicate and I'm just missing it?
  4. The_Chief

    The_Chief Accept no imitations! Moderator

    According to what I got from the CSR who helped me with my order, there is no tracking number until they ship the phone... nor will there be a charge on your account until that time (sometime in October).

    However, you should have received a pre-order e-mail with your confirmation number on it. If you didn't, then definitely call Verizon and ask them to re-send it. And check your junk mail folder ;)
    atrain311 likes this.
  5. atrain311

    atrain311 Well-Known Member

    Thanks, Chief. Found that email, checked the status and I'm good. At that time, I got a notice to have a live chat, so I took advantage. He confirmed my order, said exactly what you said as far as checking the order via that email AND confirmed my original expected date.
  6. taxiron1

    taxiron1 Well-Known Member

    I received an email confirm , with a preorder confirmation number, order number, order location, order date, and ship by date.
    atrain311 likes this.
  7. zendroid

    zendroid Guest

    I'm happy to report after placing my pre-order via phone with AT&T earlier today I received an email confirmation within minutes. That was followed fifteen minutes later with another stating my order has processed and will ship Oct 1st.

    Prior to calling I attempted to order online but a problem just before check out prevented that. Upon calling AT&T they confirmed they're having problems with the site. Then they did something that reminded me why I remain a loyal happy customer, they issued a substantial cash credit against my next month's bill. It was also a reminder that approaching them with kindness understanding and respect pays off.

    Wow! I'm up to two new Android phones in less than one week. :)
  8. atrain311

    atrain311 Well-Known Member

    Let this be a lesson on life. As I tell both my first grade students AND college students, you will get far in life by using your manners and treating others how you would like to be treated. Sounds so simple, right? Yet not enough of us actually do it.

    Good for you, I say.
    zendroid likes this.
  9. zendroid

    zendroid Guest

    Thank you for the kind words.

    It's very true, treating others with respect not only makes them feel appreciated, it leaves me feeling good too. Life is short and uncertain, being kind is everything.
    atrain311 likes this.
  10. redpill2016

    redpill2016 Well-Known Member

    AT&T toying with me!

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  11. jonny772

    jonny772 Well-Known Member

    If I pre order will I get it before or at the same time as the Verizon store
  12. zendroid

    zendroid Guest

    Pre-orders are filled on a first come first served basis. It's an industry practice. Samsung prohibits product deliveries to consumers ahead of availability on launch day. Therefore the stores will have them on launch day, while concurrently shipments will be released. When you receive yours depends on the number of orders ahead of you, and Verizon's inventory.

    Best case yours will arrive the same day your local Verizon store has them.

    Hopefully this helps :)

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