How do I Connect Moto X Pure to Windows 7 PC and transfer files

[carsick]

The only way Windows 7 recognizes my phone is if I choose the Transfer photos(PTP) option upon connecting via a USB cable. If i subsequently chose MTP, my phone drops off my Device list. When connected via PTP, I only have access to the DCIM and Pictures folders. I'd like to upload some MP3 files to my phone.

Seems others have had this problem, but I've never seen a solution provided. tia.

 

[Jfalls63]

Do you have Motorola USB drivers installed on your pc? If not, get them here
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481

 

[carsick]

Do you have Motorola USB drivers installed on your pc? If not, get them here
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481

I should have mentioned that I had already installed those drivers, which did not solve my problem.

 

[Winni Netto]

The only way Windows 7 recognizes my phone is if I choose the Transfer photos(PTP) option upon connecting via a USB cable. If i subsequently chose MTP, my phone drops off my Device list. When connected via PTP, I only have access to the DCIM and Pictures folders. I'd like to upload some MP3 files to my phone.

Seems others have had this problem, but I've never seen a solution provided. tia.

Might as well try a wireless sharing app. I know lots but I will recommend Airmore. You can easily transfer music there. See the app here https://play.google.com/store/apps/details?id=com.airmore&hl=en

Tell me if this worked for you.

 

[acejavelin]

This is almost always a driver issue... something you have (or had) replaced the Windows original MTP drivers, you need to reinstall them and get rid of the custom ones that were installed. As far as how to restore them, I don't know, I haven't used Windows as my primary OS in a couple years.

Although this may seem out there it is a quick test to verify hardware compatibility... Bootup a Linux distro on a USB stick, no drivers are needed as all major Linux distros can talk to Android devices natively as MTP is built into the kernel 99% of the time.

 

[carsick]

Might as well try a wireless sharing app. I know lots but I will recommend Airmore. You can easily transfer music there. See the app here https://play.google.com/store/apps/details?id=com.airmore&hl=en

Tell me if this worked for you.

Took a little effort to connect, used radar, but seems to work! Thx!

 

[nyrmetros]

I am having the same issue with Windows 10.

 

[nyrmetros]

Any ideas or suggestions?

 

[Tim667]

Might seem simplistic, but check/try a different cable. I have had connectivity problems between device and computer that I spent inordinate amounts of time troubleshooting, only to discover it was a bad cable.