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How Do I Factory Reset My Samsung Epic 4G When It's Off?General

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  1. Soradragonk

    Soradragonk New Member

    My phone just recently got a virus when I downloaded an app. For some odd reason I recieved a messege in my notifications bar saying another app had been downloaded to my home screen. Being my ussual self I waited for MY app to finish so I could delete the OTHER app, but when I pressed home my screen was black and a messege kept popping up saying that an app had crashed.:confused: Now I can't access the phone without it crashing and showing a black scrren

    I've already tried:Volume Down+Home key+Power button
    I've tried connecting it to my computer to run a virus scan
    I've already tried going to the settings but nothing works!

    Please, I need help ASAP!!!:(

  2. Netcat

    Netcat Well-Known Member

    Can you even get to settings? If you've already done a soft reset by pulling out the battery and putting it back in and that didn't help, then you may need to do a hard reset. This can be done in menu/settings/privacy. If you cannot get to settings because your phone is crashing, there are other ways to do a hard reset.

    I read this from the following website....Remember this will wipe out ALL your personal data on the phone and maybe the data on your SD card.

    How to hard reset Samsung Galaxy S II?

  3. Soradragonk

    Soradragonk New Member

  4. Netcat

    Netcat Well-Known Member

    I don't think Sprint will charge you if all you want to do is a factory reset. You can always call them and ask. Just remember that a factory data reset will wipe out all the info on your phone so BACKUP anything you feel is important.

    If you want to do a factory reset yourself and you can get to your dialer try this...

    Performing a factory data reset using dialpad

    1. Warning ~ no turning back after key in.
    2. Bring up dialpad.
    3. Key in *2767*3855#
    4. Finally, SGS2 will be rebooted and factory data reset.

    If you can not get to the dialer screen then try this instead...

    Performing a factory data reset using phone buttons

    1. Turn off SGS2. Remove the battery, wait a minute, then put it back in.
    2. Press and hold down Volume Up + Home + Power buttons at the same time.
    3. Release all buttons when you see SGS2 Logo.
    4. Android system recovery will be loaded then.
    5. Select wipe data/factory reset. (Volume buttons to go up or down, select with Home button)
    6. Select Yes — delete all user data.
    7. Finally, select reboot system now
  5. Soradragonk

    Soradragonk New Member

    What does the logo look like or say?
  6. someguyatx

    someguyatx Well-Known Member

    Turn on phone by holding power button and volume up. This will take you to recovery mode and you can factory reset from here.
  7. boborone

    boborone Member

    I was just about to post this.

    Op you can also mount your phone from there and backup data.
  8. Netcat

    Netcat Well-Known Member

    It looks like this... "Samsung GALAXY S II"

    It's the same logo you see every time you reboot.
  9. Netcat

    Netcat Well-Known Member

    How do you do that?

    edit: Nevermind. I see that I need to plug my phone into my PC in order to see the option to mount.

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