How Do I Get My Exchange Server Droid AccessibleSupport


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  1. emboyd913

    emboyd913 New Member This Topic's Starter

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    Like many other, my native email app does not allow me to connect to my exchange 2003 server. Touchdown works a little bit, but cannot push and other things cannot sync.

    I work for a very small company (10 people) and spoke with my IT guy the other day. He says that nothing has been done to the server to make it mobile phone accessible. I am the first person to get a phone that can access my outlook emails from my phone (nobody else needs it really, as I am in sales, I do).

    What does he need to do in order to make the exchange server accessible to the Droid?
    He also told me they were thinking of going with a Blackberry client, but can't you have both working? isn't it free for Active Sync???

    Any help would be greatly appreciated!
     

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  2. e39e60

    e39e60 Well-Known Member

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    Yes, you can have ActiveSync and BES at the same time. It should "just work". If not it may be firewall or the service is turned off. Check the FAQ here but your admin may have to research.
     
  3. ParadingLunatic

    ParadingLunatic Active Member

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    There are quite a bit of things in Exchange that can effect the Droid with syncing your email. There's a thread here where myself and a few others go through some issues.

    Basically 1) make sure Outlook Web Access is working CORRECTLY. 2) If ActiveSync has device security enabled, you MUST disable it on a per user basis for the built in email on the Droid to access Exchange Email. 3) Make sure Outlook Mobile Access is enabled and to Enable Unsupported Devices, 4) for "Exchange Server" you must put the fully qualified domain name that you use to access webmail or also can be called a Front End server.

    Anyways, with that said, take a look at that thread. Hopefully it'll help. I didn't have to use Touchdown and so far I've had no problems at all.

    As for BES (Blackberry Enterprise Server), you can run them both at the same time. BES isn't cheap, ActiveSync is part of Exchange and is included free of charge.

    Here's the thread I mentioned.
    http://androidforums.com/motorola-droid/19273-i-took-my-droid-back.html
     
  4. chrisgianti

    chrisgianti Member

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    This might be relevant to you and many other android users. I got outlook 365 (outlook web app) to work on my samsung epic/galaxy phone.

    The first field is misleading

    DOMAIN: USER NAME
    actually enter it like this...
    emailsuffix.com\name@emailsuffix.com (whatever yours is)
    EX: mindhead.onmicrosoft.com\tony@mindhead.onmicrosoft.com
    or EX: mindhead.us\tony@mindhead.us (or whatever yours is)

    PW: your password

    EXCHANGE SERVER: NOT what is auto populated, not what is instructed by the outlook 365 portal website, not what is instructed by techrepublic, but this...
    if you are logged into outlook 365 portal on the browser, look at the address field, in my case it was this...

    XXXXXXXXXX.outlook.com

    (I put Xs in place of characters, yours are probably unique, perhaps something like ch1prd0709)
    Some people's phones might require something slightly different...but this is what was successful on the Samsung Epic/Galaxy phone.

    It took me hours to figure this out because all of the information out there that was wrong, trying different combinations of the false information...but I was obsessed, so I did it.
     

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