I plugged in my Op S to the laptop, it showed the driver starting the install, and done, that is where I stand on my XP laptop. I need to access the phone and load mo3 files pics etc, via pc, and not a sd card. The same for Win 7, it installed driver, and tells me install unsuccesful driver not installed on phonewith teck, did a full factory reset with placing in codes to phone, and as it came on, win 7 recognised perfect. later today it no longer recognises. how do we get this up and running to talk to CS they have various answers c ell comes with a disk, cell go to settingand usb connection. while both are non-existant.