Support how do I prevent my backlight from coming on while on the phone

Discussion in 'Android Devices' started by dma0415, Nov 16, 2010.

  1. dma0415

    dma0415 New Member
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    Nov 16, 2010
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    I have had my Captivate for a couple of weeks now and love it except for one major issue. I keep dropping calls -- The back light comes on randomly and then my chin hits the end call button or other keys and I lose the call. I have had no success figuring out how to disable the backscreen from coming on during a call or if there is another solution that would work. I do not want to return the phone. Can anyone think of a solution? Thanks!
     

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  2. titan2005

    titan2005 Well-Known Member
    18

    Oct 29, 2010
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    I had this problems sometimes when trying to talk and hold phone with shoulder and cheek. The proximity sensor should turn the screen off when next to your ear.
    Is there something blocking it?
    Try with phone on table and make a call, block the proximity sensor with your finger and see what happen.

    I really had problems when my hair was longer and got in between the phone and my head.:D
    It was actually blocking the proximity sensor.
     
    dma0415 likes this.

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