How do I stop e-mails being deleted from my phone?Support


  1. ytrebil

    ytrebil Well-Known Member

    Whenever my e-mail downloads on to my PC, it removes it from my phone.

    Any idea how to keep downloaded e-mails on your phone without them automatically being deleted by the server?

    Seems like an odd feature.

    Thanks.

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  2. Sword Fish

    Sword Fish Well-Known Member

    Your email on your PC must be configured using POP mail. POP causes your PC to remove mail from the server. If you want to keep your mail on the server try using IMAP instead of POP
  3. ytrebil

    ytrebil Well-Known Member

    Is there not a way to download the emails to my phone so it just 'copies' it from the server rather than simply acting as a 'viewer'?

    Still seems odd that my phone doesn't store the e-mails.
  4. Sword Fish

    Sword Fish Well-Known Member

    Yes, you have to configure your phone to use IMAP instead of POP. IMAP allows you to COPY emails from the server instead of moving emails. Do you know how to do that? What kind of mail server are you connecting to?
    ytrebil likes this.
  5. Russell Ng

    Russell Ng Well-Known Member

    Use the Mail (outlook?) on the PC. Go to Tools/Accounts/Properties/Advance

    And there should be an option to leave the email in the server for a certain amount of days. That's how the IT guy set it up on my laptop.
  6. arrow201

    arrow201 Well-Known Member

    The deleting of mail is what sucks with the stock app. Yes, i guess you can do imap if
    you want. Instead, i download the K9 email app, and it works great.
  7. BlogYourEarth

    BlogYourEarth Member

    Thank you for the explanation! I had the same problem and got it fixed now!
    Thanks...
  8. tech_dog

    tech_dog New Member

    This seems to be a change in Android Jellybean.

    I've got two Galaxy 3 in the house, one that's upgraded to 4.1.1 and one that's running 4.0.4. Each is using the same pop3 email server and the accounts are configured identically.

    Both phones will pick up new emails from the pop3 server.

    If the email is then removed from the pop3 server, the phone running 4.1 will also remove the email from the phone. The phone running 4.0 will leave the email on the phone. I couldn't find any setting that changed this.

    My workaround is to configure outlook to leave all emails on the server for ten days. I prefered the functionality in 4.0, but I'm sure there are others who prefer the 4.1 functionality. I wish this were configurable.

    T.
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