I have my office voicemail as a contact but to enter it, I need a long pause (while it rings) and then several more digits to enter my system. Here is an example of how I had it on my old phone: xxx-xxx-xxxxPPPP1234#5678# The 'P' represents a pause. That is how it worked on my older LG phone. I needed 4 of them while the phone was ringing. Once the pauses ended (and the call was connected), it would enter the rest of the numbers to enter my voicemail system. When I send that number on this phone, it adds '011' to the beginning and the call is lost. Not sure why it does it but there has to be another way to add pauses.