how do you do a restore using a backup file on the SD card?Support


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  1. Libra1975

    Libra1975 New Member This Topic's Starter

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    hello,

    I broke my HTC Desire so did what I thought was a backup to the SD card and sent it away to be fixed. Apparently they couldn't fix it and sent me another one. When I turned the new phone on (after having inserted the SD card) it asked me if I wanted to do system update, I presume this was to 2.2. I said yes. Now I have lost all my contact data (and diary but contact data more important!). If I connect my HTC desire to the PC I can see quite clearly the backup file I made before I sent the HTC desire off to be repaired. Questions is a) does it have my contacts in and b) how on EARTH do I put the contacts back into the HTC desire (sorry if I haven't phrased that very well).

    Hope someone can help, thanks in advance.
     

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  2. rtb35

    rtb35 Well-Known Member

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    Your contacts should be on your google account so just sync the phone and your contacts should come back.

    As for the backup i would assume you need to download whatever app you used to make the backup and then use that to restore the backup.
     
  3. Libra1975

    Libra1975 New Member This Topic's Starter

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    Thanks RTB but the contacts aren't on my google account (they have the email addresses but not the phones).

    That's the thing I can't remember using a backup app I thought it was all done by my phone.
     

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