How I kept my Sprint Premier upgrade...well sort of

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  1. I'm new around here but I wanted to share my experience dealing with Sprint in regards to the sprint premier silver/gold changes.

    I've basically worked my way into getting what amounts to a $125 credit.

    Sprint premier silver comes with a $75 credit after one year for upgrade or so i'm told, and I was able to get an extra $50 billing credit though talking with customer service. $125 out of a potential $150 is pretty good in my book.

    Anyone interested in how I went about this here it is.

    Obviously you have to get by the first level representative, he can't do anything for you. I however took a very kind route and took some time to build up sympathy with the representative, keep insisting that you would like an upgrade to your line at the end of your contract year, and your just disappointed that these changes happened because you were told you would have this benefit.

    Then I got passed on to what they described as "The highest level of representative" where I had to explain everything over again. He assured me nothing could be done to get me a new upgrade but he offered to switch my plan to the higher plan (HA!) which I declined. I then said that I would like to cancel both my lines (I never intended to cancel). He will try to convince you that you will end up paying more wherever you go. I have family on Verizon with a family plan I could jump on for pretty cheap so that was a moot point.

    When he was going through the cancellation process he mentioned the cancellation fees and I flipped, I went off about how I was the one getting screwed by the changes and shouldn't have to pay the fees. He then told me his supervisor would like to finish the call with me.

    So I speak to the supervisor and I have to explain the situation AGAIN, she assures me there is nothing that she can do. I argue with her about how Sprint is totally screwing over their customers and she goes on about how they have no legal obligation to provide sprint premier service to anyone. I told her I understood that all but feel that they should make the situation right somehow. She assures me there is nothing that she can do. So I ask to cancel again she gets to the fees section and I go off again. She says that there is nothing that she can do about the fees, I make a big deal about it and ask her again what she can do for me. I ask specifically about a bill reduction to which she says she can't do. I told her that I would not be paying the cancellation fees even if I cancelled and asked her again what she can do for me. I say "You can't even give me $5 a month off?" And she responds with I can give you a credit for $50 on your next bill. I pushed it and asked for $75 to which she almost took the first offer away.

    So there it is. Hope it helps everyone who truly is upset about these changes. I've found that you get pretty far by being nice to customer service reps, don't get nasty until your at the top and theres nothing left to do.

  2. probinson

    probinson Well-Known Member

    That's a lot of work for $50. Besides, I'd like Sprint to stay in business, so I don't mind paying my fair share.
  3. Thats fine, I didn't mind the 45 minutes out of my day...thats more than $1 a minute to me. Its not an issue of "fair share" its an issue of customer service. whether or not you want to pursue this option is up to you.

    Also for me its not really just $50. I was unlikely to upgrade at $75 so this is really like gaining $125 for me.
  4. MissJennell

    MissJennell Well-Known Member

    OR you could take the money you save with being on Sprint instead of other carriers each month and put it away. Then you can add that to your $75 at one year and more than pay for the phone.
    TheEngineer and marctronixx like this.
  5. Also true, good idea.
  6. TheEngineer

    TheEngineer Well-Known Member

    So glad I don't have to deal with whiners like this.
  7. MissJennell

    MissJennell Well-Known Member

    You don't have to deal with whiners? Do you live in a magical land far far away? Can I join!! :D
  8. MissJennell

    MissJennell Well-Known Member

    By the time you paid your early termination fee and then bought new phones and paid more each month you are just on the losing end. If you sucked it up and took the 75 after a year and used that toward a phone the math would be more in your favor.
  9. TheEngineer

    TheEngineer Well-Known Member

    I still deal with whiners, but they usually have legitimate technical issues.
  10. BenChase7

    BenChase7 VIP Member VIP Member

    I plan on selling my EVO 4G and also using the 75 dollar credit sprint gives at 1 year towards the EVO 3D... should give a total credit in the neighborhood north of $250. I'll be fine. :) or.. I can wait till the fall and ill start getting yearly upgrades for 10 years of Sprint service. :) What to do? Love my EVO, but don't think I will be able to wait for the EVO 3D. Pry go with the first option.
  11. MissJennell

    MissJennell Well-Known Member

    Oh well then I don't want to join any more. Lol.
  12. Hey sorry I'm just sharing my experience, dont like it quit bumping the thread. No whining, I wouldn't have whined if they hadn't give me anything. I've never once "whined" I've had legitimate complaints about what happened ... as someone who lives in the business world and has a good idea what customer service is I feel as though I had a claim to pursue this option, not an entitlement or a right to anything at all mind you.

    If you wouldn't do it find, dont hate. No one is making you, some may want to and thats their choice, so lets just settle down there.
  13. UniversalRep

    UniversalRep Member

    It just makes you look like an asshole is what he was trying to say.
    ScorpDX likes this.
  14. I'm not sure why it would...In my experience when you have a complaint thats what customer service is there for. If its his preference to just deal with it as he says thats fine I'm not knocking that, just telling everyone my experience...It was a friendly welcome to the forums thats for sure.
  15. TheEngineer

    TheEngineer Well-Known Member

    hahaha. That was great.

    I cannot stand customers who call demanding credits and such without justification. I freely give them when warranted. But man, when someone simply wants to escalate the issue until they get some handout, I very quickly get them to my uncompromising supervisor or over to Account Services to see if they are worth keeping.

    Seriously, I got a customer almost $1000 in credits for data overages when I determined he had a trojan. The poor guy was a real noob and could not figure out how he was using so much. He was apparently a very busy P2P server. lol

    He agreed to have all the computers rebuilt and install proper protection, and I was able to secure a credit for all his overages.

    Never even asked for credit. Just kept asking for help to reduce his usage and paying $400+ a month in overage fees.
  16. BenChase7

    BenChase7 VIP Member VIP Member

    ^^ as it should be. How did he get the data overage's, though? Before the days of unlimited data, or running 3G on a broadband card/Hot spot?

    I remember about 9 years ago, when I first started Sprint, I had about 40$ in text overage fees, before I even knew you had to have a text plan. LONG time ago. I called and explained the situations, they kindly removed ALL the overage fees as long as I added text to my plan. I was impressed, and why I have been with Sprint for nearly 10 years, in addition to the great plans that are practically unlimited everything, cant beat it! Now my loyalty is about to pay off, as I will continue to get yearly phone upgrades. :)

  17. I'm certainly not one of those who goes looking for a handout at every corner. I'm actually quite surprised that no one thinks this more of an issue. I'm new to sprint, when I signed up last July this was one of the major plan benefits pitched to me. I was looking between multiple carriers and Sprint premier definitely helped tip the scale. I have never once called because I get crappy 3g speeds (I've never seen a speed over 200kbps and I live in the 80-100 range) I've never once called because of some bogus international charges I incurred one time. I pay for 1500 minutes and only use about 200 of those each month on a family plan and I've never once complained to them that I can't go down a level.

    But when this benefit that was part of the original reason I even signed with sprint was taken away literally 3 months before it would take effect I thought that deserved a call. I was never demanding about anything in these phone calls and I never once asked for money until they mentioned I would still have to pay the cancellation fee.

    Please spare me, I know how much I am "Saving" with sprint but I feel that a company still should treat its customers well, its not all about the money. Not grandfathering in current premier members at least until their one year period expired was a customer service mistake in my opinion. You may disagree and thats fine.

    My complaint was far from being without justification in my mind. I don't understand how to you a N00b who allows a trogan to run as a p2p server unwittingly somehow justifies discounts because he was ignorant and yet I'm an "ass" because I feel as though I was misled in signing up for cell phone service.
  18. BenChase7

    BenChase7 VIP Member VIP Member

    Yea, i/we usually only use a few hundred of our "1500 min" family plan minutes as well, but that is ONLY because Sprint gives you unlimited calling to ANY cell phone on ANY network on the majority of their plans. If this were not the case, I would incur overage fees due to excess minutes every month. This aspect of the everything data 450 and the Family plan of 1500 mins, makes Sprints plans significantly more value than most people give it credit for (yet they are still significantly less dough). For example, my peak usage last month was about 2300 peak minutes on a "1500 minute" plan, yet I had no overage fees. How much in overage charges would that be on the other carriers? (hint: a lot.) On Sprint, NONE... on Sprint it is free/included. This is something many tend to overlook, but is a huge benefit to Sprints plans. This equates to a 450 minute plan being unlimited talk, for most. Not to mention Sprints night/weekend minutes start at 7pm instead of 9pm... again, with Sprint your "available minutes" will go much further than any other carrier.
  19. flatlander

    flatlander Well-Known Member

    Agreed, unlimited Sprint minutes even with a 450 Minute plan goes a very long way. Been with Nextel/Sprint since 1997 have good and bad experiences but overall will stay for now at least
  20. Your very right, I wasn't thinking about that. I still get crappy 3g and had some bogus charges however which I have never complained about. I'm not an "ass" but to me the changes to Sprint Premier were just too much. Again feel free to disagree but the fact remains that one of the reasons I switched was for this program specifically.
  21. 330D

    330D From My Cold Dead Hands VIP Member

    Jared I have to agree with what you say. Sprint, up until not too long before they changed their "voluntary" (on their part) premier policy still advertised new phones every year for the primary line. That was a big reason for a lot of people to switch to sprint. Changing the policy out of the blue like they did, and NOT grandfathering people who were on the cusp of losing their eligibility is bad business on their part. I say get what you can from them. If they need additional revenue they should be explore new ways to do it, NOT taxing their existing customers into switching carriers.
    unplugged1 likes this.
  22. MissJennell

    MissJennell Well-Known Member

    Then do something about it instead of continuing to piss and moan. Like I had stated before you can put away some of the money you are saving by being with sprint and use that with your $75 towards a new phone every year. Maybe switch carriers. It doesn't matter what you do but do something.
  23. Okay now your just being annoying, please move along. I did "do something about it" you don't like what I did I understand that and theres nothing more for you to say here.

    If you think I've been pissing and moaning about this you haven't read a word I've written, I've simply shared my experience with customer service something I think is worthwhile. Since then I've simply defended my character which came under attack quite quickly after one post.

    What for you merits a call to customer service huh? Well what if I think your reason is a piss poor reason? I wouldn't be belligerent towards you! Would you call customer service about crappy 3g speeds? or bogus charges? I happen to think this is a decent reason now take a hike and stop trolling the thread.
  24. TheEngineer

    TheEngineer Well-Known Member

    Running on an Overdrive. New customer.
    BenChase7 likes this.
  25. MissJennell

    MissJennell Well-Known Member

    Well I never trolled. I gave you an idea, which you happen to have liked. I never attacked you. I also never said what you did was bad or good. I didn't state my opinon on it once. So I am not quite sure why you are jumping down my throat. Deal with the changes made. You can't do anything about getting it back.

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