So I'm on my EIGHT droid eris. Really frustrating at this point to keep getting the trackball issue. I cant tell you how many verizon reps I've talked to for countless hours trying to just get a different phone without using my parents upgrades. I was so close to having a droid 2 sent to me but they didnt have a full accessory package (no battery cover). I initially denied the offer for whatever stupid reason I was thinking. Right after I hung up the phone I found battery covers for that phone for 5 bucks... ugh! So I called back and of course I get a different rep telling me that conversation is no where in their records... Never could get anyone else to offer me anything. I've even gone down to corporate and got nothing. I'm beyond frustrated with this whole situation, all I want is a phone that will WORK. Anyone care to share how they convinced verizon to send them a different phone?