I used to keep my hero completely stock, but after my first one needed to be replaced, i decided that I should use a case to keep scratches and chips off of it. I hate screen protectors on capacitive touch screens, and I found out that the glass is high quality, unlike my ipod touch 2G (which has really ugly scratches). Because the glass is very hard, keys, coins, knives, etc do not affect it. There are youtube videos that illustrate this. Basically, don't get it near titanium or diamonds and there is almost no way you will damage it. I use the bodyglove case that Sprint sells. Really nice, but a bit bulky.
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