Is this a common troubleshooting step for a lot of Android users or do you go right to the factory reset? I do tech support for a carrier and along with the calls I get daily from frustrated Android users and some of the threads that I read in various forums, it just seems like this isn't a widely known or used option. Personally, before I have someone do a factory reset, I always have them put in in safe mode. Only once has the original issue they called about reoccured while in safe mode, so out a replacement went. Just seems so much easier to do a little self troubleshooting rather than calling up a carrier or ranting on a message board about how bad or faulty a device is. I'd hazard to guess that 95%+ of the issues these devices run into is due to end-user error.