Hope someone will be able to help me - I know this is quite a 'common' problem. I've lent my phone to my Daughter (yes. I know that was a silly move) and she has managed to put a pattern lock on it and can't remember the pattern ! I've been all over the 'net and can't get any of the various 'hold the volume key while pressing something else' procedures to work. I also don't have a G-mail account. I've now realised that a complete re-set is the only option but how do I do it ???? Any help will be gratefully received .... thanks.