Here is the story. I have recently purchased a Motorola Droid less than two weeks ago. However, I am finding a couple of problems with my Droid. 1. My connection from the screen to the phone is becoming loose. If I press on the LCD, I can feel some haptic feedback (Bottom Right Corner). I have read that this is in fact NOT normal and that Droids should not do this. 2. Battery is loose, common problem of all Droids. 3. Network issues are occuring. Going from 4 Bars 3G to 0 Bars way too frequently. It's becoming an issue. So, I went into my Verizon store looking for an exchange. I explained my issues, and this is what these so called "Mobile Specialists" and their manager said to me. For the connection to the screen, one employee took out his phone and showed me that his phone was doing the same thing. I tried to explain to them that their display phones were not doing this AT ALL. The manager failed to even feel the haptic feedback even when the "device specialist" admitted he felt it. For the battery case being loose, she said that this is normal and that its how Motorola made the phone to be. I was almost about to laugh. For the network issues, she claimed that its the network and not the phone. She refused to hear my story of my friend's Blackberry holding strong connection while mines jumping all over the place. So how should I exchange my phone? I asked if Verizon gives a worry free 30 day return grace period, and they denied it saying that it only applies if the phone is defective and that mine was "perfect". I showed them some forum posts where people stated that they got their phones exchanged due to loose screens and they just stated that its a forum and that anybody could make up information. I am wondering if I can just exchange the phone by paying the $35 restocking fee. I am pretty sure that this will force them to change my phone regardless of the "perfect" nature of it. However, this is my LAST RESORT! I really don't want to pay this. *And note my phone is in TIP TOP condition. It has never been dropped, not one scratch, etc. If possible, please show me in the Verizon TOS where I am entitled to exchanges so I can get a better picture.